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Automotive Specialist

2 months ago

Coventry, Coventry, United Kingdom Octopus Energy Full time
About the Role

We're seeking a skilled and empathetic individual to join our team as a Credit Specialist, where you'll play a vital role in supporting customers who may be experiencing financial difficulties.

As a Credit Specialist, you'll be responsible for handling customer communications, identifying vulnerabilities, and working with customers to agree on repayment plans. Your ability to use your initiative and problem-solving skills will be essential in finding the best solutions for our customers.

Key Responsibilities
  • Engage with customers to understand their financial situations and provide tailored support.
  • Use external tools to review affordability levels and agree on repayment plans.
  • Own customer issues from start to finish, resolving problems and maintaining contact throughout.
  • Identify vulnerabilities and provide the most appropriate level of care and service to customers.
What We're Looking For
  • A passionate and empathetic individual who is committed to providing a first-class service.
  • A fast learner with meticulous attention to detail.
  • Able to manage your own workload and work in a fast-paced environment.
  • A self-starter who can use their initiative to problem solve and make sound decisions.
Why Octopus Energy?
  • We're a unique culture that values autonomy, collaboration, and innovation.
  • We offer a range of benefits and perks that are designed to reward and support our employees.
  • We're committed to making a positive impact on our customers' lives and the environment.