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Digital Transformation Senior Officer
2 months ago
We are seeking a highly skilled and experienced professional to join our team as a Digital Transformation Senior Officer. As a key member of our team, you will be responsible for driving the implementation of cutting-edge ServiceNow solutions in partnership with our customers, and for creating top-class experiences for both our customers and our technical teams.
Key Responsibilities- Lead consulting and project engagements throughout all stages of the project lifecycle, successfully delivering the project in terms of scope, deliverables, budget, client satisfaction, and achievement of required business outcomes.
- Manage all aspects of the project delivery team, including coaching and mentoring peers and fostering knowledge sharing.
- Provide expert process leadership in workshops designing and planning business and ITIL processes.
- Build and maintain relationships with key executives and decision makers.
- Develop and implement strategic projects with a strong track record of success.
- Hold formal ServiceNow certifications and possess expert project management skills.
- Manage the financial, resourcing, planning, risk, and quality aspects required to deliver a successful client technology programme.
- Communicate effectively with stakeholders, both written and oral, in virtual and face-to-face settings.
- Foster team collaboration and delivery in an Agile environment.
Konversational is a boutique consultancy that delivers a new level of customer experience expertise, helping brands accelerate their digital transformation through the ServiceNow platform. We are passionate about customer experience and have high expectations. It's an exciting time to join our team as we scale.
We are a rapidly scaling boutique consultancy that offers the chance to work alongside top-tier colleagues and opportunities to push your own limits. We treat our people equally, fairly, and give them the freedom and autonomy to make an impact at work and ultimately to brands across the globe as we build the future together.
