Cleaning Services Team Lead
4 weeks ago
We are seeking a highly skilled and experienced Cleaning Services Team Manager to join our team at Haven Holidays. As a key member of our Facilities Leadership Team, you will be responsible for overseeing the day-to-day operation of our accommodation and venue cleaning, ensuring a safe and secure environment for our guests.
Key Responsibilities- Oversee the day-to-day operation of accommodation and venue cleaning, including holiday homes, caravan sales stock, and park facilities.
- Deliver performance targets against budget, manage stock, margin, and cost control.
- Complete relevant administrative tasks, including team rotas, safety and legislative compliance checks.
- Drive continuous improvement, provide solutions to issues, and set goals for growth.
- Lead and coach the team, ensuring they work productively and develop professionally.
- Engage and inspire the team to always be guest-obsessed.
- Effectively recruit and train new team members.
- Free use of our leisure facilities, including swimming pool.
- Up to 50% discount off food on park and 20% discount in our shops.
- Opportunity to use our corporate box at the O2 Arena.
- Fantastic discounts with many national brands and retailers.
- 20% discount to you, your family, and friends across Haven and Warner Leisure Hotels.
- Reward and recognition schemes.
- Training and development opportunities, including fully funded qualifications.
- Fantastic health, mind, and money support programme.
- Enhanced family-friendly policies and pay (eligibility criteria applied).
- Proven experience leading large teams in a cleaning services or similar environment.
- Experience in managing operations, performance, resources, and cost control.
- Ability to confidently deal with guest concerns and resolve problems.
- Excellent communication, organisational, and leadership skills.
- Strong decision-making ability.
We are part of an award-winning Bourne Leisure family, which includes Haven and Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations, with our HQ based in Hemel Hempstead.
We take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions, allowing our team members to be their authentic selves.
We aim to offer flexibility where we can, with our team managers working hours usually 45 hours per week over 5 days, which may include evenings and weekends.
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