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Hospitality Team Supervisor

3 months ago

Horley, Surrey, United Kingdom SSP Group Full time

Team Leader at SSP Group

Compensation: £14.13 per hour (including an additional £1.50 per hour for shifts worked between midnight and 6am)

Work Schedule: We have (37.5hrs) positions available, with operational hours from 5am to 12am.

  • Candidates must provide references for the last 5 years and complete a Criminal Record Check as per Airport Security Regulations.
  • Applicants must be at least 18 years old to perform certain duties and serve alcohol.

If you have a passion for food and travel, this is the right opportunity for you. We are the global experts in food travel, offering a wide range of delicious options for every traveler.

Our partnerships include over 500 brands, featuring our own creations like Upper Crust, Millie's Cookies, Café Local, and Beer House, alongside renowned franchises such as M&S, Starbucks, Burger King, The Breakfast Club, and BrewDog.

Explore a career with SSP, where quality and excellence converge. Contribute to the success of one of the UK's most cherished brands while delivering outstanding customer experiences.

BENEFITS OF WORKING AT SSP AS A TEAM LEADER:

At SSP, we provide not just jobs, but vibrant career opportunities with numerous benefits:

  • Complimentary Meals & Parking: Provided during shifts.
  • Employee Discounts: Enjoy discounts of up to 50% across various SSP brands and franchises throughout the UK.
  • Friends and Family App: Receive a 20% discount at our Catering, Whistlestop, and Urban Express units (terms and conditions apply).
  • Wellbeing App: Access shopping discounts, GP appointments, a 24/7 helpline, and financial and wellbeing support for you and your family.
  • Flexible Scheduling: We promote work-life balance to accommodate diverse lifestyles.
  • Continuous Development: Participate in award-winning training, apprenticeships, and development programs to enhance your skills and advance your career.
  • Health and Wellbeing Support: Access to Retail Trust, flexible working arrangements, and comprehensive family-friendly leave.
  • Inclusive Culture: We value diversity and inclusion at SSP, with various networks to support you, including LGBTQ+, Women's Network, Neurodiversity, and Disability.
  • Engaging Activities: Participate in events like Barista Competitions and Superstars Recognition.
  • Financial Benefits: Pension Plans, Life Assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, and more.

AS A TEAM LEADER, YOUR RESPONSIBILITIES WILL INCLUDE:

  • A minimum of 1 year of supervisory experience in a hospitality or retail environment.
  • Creating a clean and welcoming atmosphere that exceeds customer expectations, consistently striving for service improvement.
  • Guiding and supporting colleagues while maintaining a safe working and dining environment, serving as the go-to person for daily inquiries.
  • Coordinating team efforts, overseeing unit operations, ensuring compliance with guidelines, and completing necessary documentation.
  • Focusing on operational efficiency, staying informed about unit performance, championing improvements, and streamlining operations.
  • Recognizing and celebrating exceptional service within the team, leading by example, and promoting inclusivity and motivation.
  • Building strong relationships, communicating effectively, and making thoughtful decisions to ensure team success and deliver excellence in customer service.

SSP is proud to be an equal opportunity employer, seeking to recruit and retain talented individuals from diverse backgrounds, skills, and perspectives.