Ice Rink Operations Supervisor

4 weeks ago


Milton Keynes, Milton Keynes, United Kingdom Ice Leisure Group Ltd Full time
Job Title: Ice Rink Operations Supervisor

We are seeking a highly motivated and experienced Ice Rink Operations Supervisor to join our team at Ice Leisure Group Ltd. As a key member of our team, you will be responsible for leading and supervising a team of Ice Rink Assistants to ensure the smooth operation of our ice rink.

Main Responsibilities:
  • Supervise and support the team of Ice Rink Assistants to ensure excellent customer service and a safe environment for all visitors.
  • Train new staff 'on the job' during the run of the live experience to ensure they have the necessary skills and knowledge to perform their duties effectively.
  • Manage staff absence in a timely and effective manner to minimize disruption to our operations.
  • Ensure Health & Safety standards are adhered to at all times, including the maintenance and resurfacing of the ice using ice resurfacer.
  • Actively enforce ice rink rules and regulations to ensure a safe and enjoyable experience for all visitors.
  • Deputise for the Duty Manager when necessary, with training provided to ensure a seamless transition.
  • Assist Duty Manager with opening/closing procedures and coordination of any emergency procedures.
  • Act as a First Aider and provide excellent customer service at all times.
Requirements:
  • Ability to supervise a team and lead by example.
  • Ability to efficiently use computers and modern technology to manage our operations.
  • Problem-solving skills to resolve any issues that may arise during our operations.
  • Ability to work with a diverse population and provide excellent customer service.
  • Effective communication skills to ensure clear communication with our team and customers.
  • Ability to manage multiple priorities and work in a fast-paced environment.
Desirable Experience:
  • Experience of ice rink operations and equipment.
  • Ice maintenance experience.
  • Ability to competently use rink sound systems.
  • Experience in leading/supervising a team.
Working Hours:

Shift patterns vary depending on the needs of the business, Monday to Friday between 13:30 - 21:00 and weekends between 9:00am - 21:30. Christmas school holidays every day between 9:00-21:30, closed on Christmas Day.

Successful candidates must be available for shifts during Christmas Holidays including Christmas Eve, Boxing Day, New Year's Eve, and New Year's Day.

Additional Pay:
  • Double pay on Christmas Eve and Boxing Day.
Benefits:
  • Employee discount.
  • On-site parking.


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