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Senior Content Strategist

2 months ago

Croydon, Greater London, United Kingdom Inspire People Full time
About the Role

We are seeking a highly skilled Senior Content Designer to join our multidisciplinary agile team at Inspire People. As a Senior Content Designer, you will play a key role in designing accessible, easy-to-use public services that work across multiple channels, devices, browsers, and platforms.

Key Responsibilities
  • Content Management: Manage and quality control the creation, updating, and reviewing of content at all stages of the end-to-end user journey.
  • Collaboration: Work closely with senior user researchers, service designers, and interaction designers across multiple projects and services.
  • Content Consistency: Ensure content is consistent and coherent across channels by working with other content professionals across HM Land Registry.
  • Data-Driven Decision Making: Use evidence, data, and research to make content decisions.
  • Stakeholder Engagement: Build relationships with senior stakeholders across HM Land Registry to advocate for user needs and build maturity in content design.
  • Service Delivery: Work with the wider project team to ensure that services meet the Government Service Standard, participating in services assessments as necessary to provide content design evidence to support the relevant points.
  • Communication: Present and deliver work within the agile team, at show and tells, and at community critique and feedback sessions.
Essential Skills and Experience
  • Content Design Experience: Experience designing content for services, from concept to final delivery.
  • Service Design Knowledge: Knowledge of what good end-to-end services look like and the importance of designing content in an inclusive, accessible way.
  • Evidence-Based Decision Making: Experience of making evidence-based decisions to meet user needs.
  • Strategic Content Design: Developing and contributing to high-level strategic content design for one or more projects, including activities such as audits, plans, and quality assurance activity.
  • Stakeholder Management: The ability to listen to the needs of senior technical and business stakeholders and interpret them in a way that is clear for everyone.
  • Content Performance Metrics: Setting the guidelines and key performance metrics for content performance and showing how you and the team have used that to create actionable insight.
  • Content Strategy Alignment: Show an understanding of how the project's content design strategy is linked to the organization's objectives.
  • Design Decision Making: Translate user research insights to formulate hypotheses, identify constraints, and make design decisions and communicate these effectively to senior stakeholders in the project team, such as delivery managers, service owners, and senior product managers.
Benefits
  • Civil Service Pension: Alongside your salary, HM Land Registry contributes £9,881 towards you being a member of the Civil Service Defined Benefit Pension scheme.
  • Annual Leave: Annual leave of 28.5 days' paid holiday during each holiday year plus 8 days public holidays.
  • Personalized Training and Development: Personalized training and development plans, including expensed accreditations with training days set aside.
  • Flexi-Time Scheme: Flexi-time scheme (you decide what working hours work best for you).
  • Pension Options: Attractive pension options, including 28% Civil Service Pension.
  • Employee Assistance Programme: Access to our employee assistance programme for counselling and support on a wide range of issues.
  • Interest-Free Loan: Interest-free loan for season tickets.
  • Cycle to Work Scheme: Cycle to work scheme (salary sacrifice).
  • Positive Culture: HMLR have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development, and flexible ways of working.