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Night Concierge

2 months ago


Hampstead, United Kingdom Rendall and Rittner Full time

Job Title: Night Concierge - Luxury Residential Estate

Job Summary:

Rendall & Rittner, a leading Residential Leasehold Property Management company, is seeking a skilled Night Concierge to join our team. As a Night Concierge, you will be responsible for providing exceptional customer service to residents and guests, ensuring a safe and welcoming environment at our luxurious residential estate.

Key Responsibilities:

  • Provide exceptional customer service to residents and guests, responding to their queries and concerns in a professional and courteous manner.
  • Ensure the security and safety of residents, guests, and staff, adhering to company policies and procedures.
  • Manage the day-to-day operations of the concierge desk, including handling complaints, resolving issues, and providing information on estate facilities and services.
  • Work collaboratively with the estate team to ensure seamless delivery of services and a high level of customer satisfaction.
  • Develop and maintain strong relationships with residents, guests, and external contractors, providing a positive and welcoming experience.

Requirements:

  • Excellent customer service skills, with the ability to work effectively with people from diverse backgrounds.
  • Proven experience in a customer-facing role, preferably in a residential or hospitality setting.
  • Ability to work independently and as part of a team, with a strong focus on delivering exceptional results.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with residents, guests, and colleagues.
  • Ability to work a varied shift pattern, including evenings, weekends, and public holidays.

What We Offer:

  • A competitive salary and benefits package, including a pension scheme and employee assistance program.
  • Opportunities for career growth and professional development, with fully funded training programs.
  • A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.
  • Access to exclusive benefits, including discounts on entertainment, travel, dining, shopping, health, and fitness.