Senior Field Service Engineer

2 months ago

South Norfolk, United Kingdom Vertex IT Solutions Ltd Full time

**Job Title:** Senior Field Service Engineer

**Reports to:** Helpdesk Manager

**About Us:** Vertex IT Solutions Ltd is a leading Managed Service Provider with 22 years of experience in supporting clients across various regions. Our core value is to provide exceptional customer service, ensuring that we consistently deliver solutions effectively and efficiently to support our clients' business operations.

**Job Summary:** We are seeking a highly skilled Field Service Engineer to join our talented team. The successful candidate will be responsible for providing on-site service and support to our customers, covering a range of technologies including workstations, servers, printers, networks, and vendor-specific hardware and software.

**Key Responsibilities:**

  • Provide IT support for technical issues involving Microsoft's core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware.
  • Support services for Microsoft-related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
  • Support Cloud technologies: Office 365, Azure, Intune, etc.
  • Implement and support disaster recovery solutions.
  • Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
  • Remote access solution implementation and support: VPN, Terminal Services, and Citrix.
  • System documentation, including system reviews and recommendations.
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.

**Additional Duties and Responsibilities:**

  • Improve customer service, perception, and satisfaction.
  • Ability to work in a team and communicate effectively.
  • Escalate service issues that cannot be completed within agreed service levels.
  • Communicate to customers: keeping them informed of progress, notifying them of impending changes or agreed outages, etc.
  • Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals.
  • Develop in-depth knowledge of the service catalogue and how it relates to customer needs.
  • Document internal processes and procedures related to duties and responsibilities.
  • Responsible for entering time and expenses in ConnectWise as it occurs.
  • Work through a daily schedule in ConnectWise that has been established through the dispatch process.
  • Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University.
  • Enter all work as service tickets into ConnectWise.
  • Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry.

**Requirements:**

  • Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, Cisco CCNA, or VMware VCP.
  • Interpersonal skills: such as telephony skills, communication skills, active listening, and customer-care.
  • Diagnosis skills of technical issues.
  • Ability to multi-task and adapt to changes quickly.
  • Technical awareness: ability to match resources to technical issues appropriately.
  • Service awareness of all organization's key IT services for which support is being provided.
  • Understanding of support tools, techniques, and how technology is used to provide IT services.
  • Typing skills to ensure quick and accurate entry of service request details.
  • Self-motivated with the ability to work in a fast-moving environment.

  • Senior Field Service Engineer

    2 weeks ago

    South Norfolk, United Kingdom Vertex IT Solutions Ltd Full time

    Job Title:Senior Field Service EngineerReports to:Helpdesk ManagerOur client, Vertex IT Solutions Ltd, is a leading Managed Service Provider with 22 years of experience supporting clients in the Yorkshire, Lancashire, Lincolnshire, and Mersyside area.The company's belief is in providing high levels of customer service, ensuring that they consistently deliver...

  • Senior Field Service Engineer

    1 month ago

    South Norfolk, United Kingdom Vertex IT Solutions Ltd Full time

    Job Title: Senior Field Service EngineerReports to: Helpdesk ManagerVertex IT Solutions Ltd is an established Managed Service Provider with 22 years' experience of supporting clients within the Yorkshire, Lancashire, Lincolnshire and Mersyside area. Our belief is of providing high levels of customer service ensuring that we consistently deliver solutions...

  • Senior Field Service Engineer

    1 month ago

    South Norfolk, United Kingdom Vertex IT Solutions Ltd Full time

    Job Title: Senior Field Service EngineerReports to: Helpdesk ManagerVertex IT Solutions Ltd is an established Managed Service Provider with 22 years' experience of supporting clients within the Yorkshire, Lancashire, Lincolnshire and Mersyside area. Our belief is of providing high levels of customer service ensuring that we consistently deliver solutions...

  • Aesthetic Field Service Engineer

    1 month ago

    South Norfolk, United Kingdom Vertex IT Solutions Ltd Full time

    Job Title: Senior Field Service EngineerJob Summary:Vertex IT Solutions Ltd is seeking a highly skilled Senior Field Service Engineer to join our team. As a Senior Field Service Engineer, you will be responsible for providing technical support and maintenance services to our clients across the Yorkshire, Lancashire, Lincolnshire, and Mersyside areas.Key...

  • Aesthetic Field Service Engineer

    1 month ago

    South Norfolk, United Kingdom Vertex IT Solutions Ltd Full time

    Job Title: Senior Field Service EngineerJob Summary:Vertex IT Solutions Ltd is seeking a highly skilled Senior Field Service Engineer to join our team. As a Senior Field Service Engineer, you will be responsible for providing technical support and maintenance services to our clients across the Yorkshire, Lancashire, Lincolnshire, and Mersyside areas.Key...

  • Aesthetic Field Service Engineer

    2 weeks ago

    South Norfolk, United Kingdom Vertex IT Solutions Ltd Full time

    Job Title:Senior Field Service EngineerOur client, a leading Managed Service Provider, is seeking a highly skilled Senior Field Service Engineer to join their team. With 22 years of experience supporting clients in the Yorkshire, Lancashire, Lincolnshire, and Mersyside area, they pride themselves on delivering high levels of customer service and consistently...

  • Aesthetic Field Service Engineer

    2 weeks ago

    South Norfolk, United Kingdom Vertex IT Solutions Ltd Full time

    Job Title:Senior Field Service EngineerOur client, a leading Managed Service Provider, is seeking a highly skilled Senior Field Service Engineer to join their team. With 22 years of experience supporting clients in the Yorkshire, Lancashire, Lincolnshire, and Mersyside area, they pride themselves on delivering high levels of customer service and consistently...

  • Field Service Engineer

    2 weeks ago

    South Norfolk, Norfolk, United Kingdom Synergi Recruitment Full time €50,000

    Job Title - Field Service Engineer Salary - £50,000 (Company Van, Health care, Excellent Pension Scheme, Company discounts + many more). Shift - Monday to Friday (Days 8am - 4.30pm) Industry - Service, Maintenance and Repair of Refrigeration Equipment Synergi are recruiting for a Field Service Engineer (Refrigeration) in Suffolk. This is an opportunity to...

  • Engineer - Field Service Engineer

    1 month ago

    South Norfolk, Norfolk, United Kingdom Recruitment Robin Ltd Full time €27,000

    A Shropshire based energy solutions provider is seeking a full-time Trainee Service Engineer to assist senior engineers with routine servicing, maintenance, and repair of biomass boiler systems. This is a fantastic opportunity for an ambitious individual with a keen interest in renewable energy sources to take their career to the next level. The company...

  • Aesthetic Field Service Specialist

    1 month ago

    South Norfolk, United Kingdom Vertex IT Solutions Ltd Full time

    Job Title: Senior Field Service EngineerJob Summary:Vertex IT Solutions Ltd is seeking a highly skilled Senior Field Service Engineer to join our team. As a Senior Field Service Engineer, you will be responsible for providing technical support and maintenance services to our clients across the Yorkshire, Lancashire, Lincolnshire, and Mersyside areas.Key...

  • Aesthetic Field Service Specialist

    1 month ago

    South Norfolk, United Kingdom Vertex IT Solutions Ltd Full time

    Job Title: Senior Field Service EngineerJob Summary:Vertex IT Solutions Ltd is seeking a highly skilled Senior Field Service Engineer to join our team. As a Senior Field Service Engineer, you will be responsible for providing technical support and maintenance services to our clients across the Yorkshire, Lancashire, Lincolnshire, and Mersyside areas.Key...

  • Aesthetic Field Service Specialist

    1 month ago

    South Norfolk, United Kingdom Vertex IT Solutions Ltd Full time

    Job Title: Senior Field Service EngineerJob Summary:Vertex IT Solutions Ltd is seeking a highly skilled Senior Field Service Engineer to join our team. As a Senior Field Service Engineer, you will be responsible for providing technical support and maintenance services to our clients across various locations.Key Responsibilities:Provide technical support and...

  • Aesthetic Field Service Specialist

    3 weeks ago

    South Norfolk, United Kingdom Vertex IT Solutions Ltd Full time

    Job Title: Senior Field Service EngineerJob Summary:We are seeking a highly skilled Senior Field Service Engineer to join our team at Vertex IT Solutions Ltd. As a Senior Field Service Engineer, you will be responsible for providing technical support and maintenance services to our clients across various locations.Key Responsibilities:Provide technical...

  • Aesthetic Field Service Specialist

    1 month ago

    South Norfolk, United Kingdom Vertex IT Solutions Ltd Full time

    Job Title: Senior Field Service EngineerJob Summary:Vertex IT Solutions Ltd is seeking a highly skilled Senior Field Service Engineer to join our team. As a Senior Field Service Engineer, you will be responsible for providing technical support and maintenance services to our clients across various locations.Key Responsibilities:Provide technical support and...

  • Aesthetic Field Service Specialist

    3 weeks ago

    South Norfolk, United Kingdom Vertex IT Solutions Ltd Full time

    Job Title: Senior Field Service EngineerJob Summary:We are seeking a highly skilled Senior Field Service Engineer to join our team at Vertex IT Solutions Ltd. As a Senior Field Service Engineer, you will be responsible for providing technical support and maintenance services to our clients across various locations.Key Responsibilities:Provide technical...

  • Aesthetic Field Service Specialist

    4 weeks ago

    South Norfolk, United Kingdom Vertex IT Solutions Ltd Full time

    Job Title:Senior Field Service EngineerAbout the Role:Vertex IT Solutions Ltd is seeking a highly skilled and experienced Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for providing technical support and maintenance services to our clients across the Yorkshire, Lancashire, Lincolnshire, and Mersyside areas.Key...

  • Aesthetic Field Service Specialist

    4 weeks ago

    South Norfolk, United Kingdom Vertex IT Solutions Ltd Full time

    Job Title:Senior Field Service EngineerAbout the Role:Vertex IT Solutions Ltd is seeking a highly skilled and experienced Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for providing technical support and maintenance services to our clients across the Yorkshire, Lancashire, Lincolnshire, and Mersyside areas.Key...

  • Maintenance & Service Field Engineer (Fire)

    2 weeks ago

    Breckland, Norfolk, United Kingdom Service Care Solutions Full time

    We have an excellent opportunity for a Field Maintenance Engineer to join a team covering Fire Prevention projects. You will be responsible for fire prevention works and working on fire suppression systems. Position will be dependent on individual passing Enhanced Level 1 Security Clearance. Maintenance of water mist suppression systems Electrical fault...

  • Virgin Media Field Service Engineer Role

    6 days ago

    South Norfolk, United Kingdom Virgin Media Full time

    Join Virgin Media's Team as a Field Service EngineerAs a Field Service Engineer with Virgin Media, you'll be part of our team that delivers exceptional customer service and installs our award-winning broadband and mobile services. With a competitive salary of £29,000, plus overtime and performance-based commission, you'll be rewarded for your hard...

  • Gas Engineer

    2 weeks ago

    Islington, Norfolk, United Kingdom Field Solutions Group Full time

    Gas Cooker Engineer We are looking for an experienced Gas Service Engineer for a unique Gas Cooker manufacture. Service, maintenance and installation of Gas Cookers. Full training provided with this role on the products. * It is essential you have experience with working on Gas products with qualifications such as CKR1/CKN1/CCN1. * Gas Trained/Qualified...