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Customer Experience Manager

2 months ago

London, Greater London, United Kingdom Nissan Motor Full time
About the Role

Nissan Motor is seeking a highly skilled Customer Experience Manager - Ecommerce to join our team. As a key member of our Customer Experience organization, you will be responsible for developing and implementing strategies to enhance our ecommerce experiences and drive business growth.

Key Responsibilities
  • Develop and maintain a deep understanding of our customers' needs and preferences to inform ecommerce strategy and experience design.
  • Collaborate with cross-functional teams to design and implement new ecommerce experiences that meet business objectives and customer needs.
  • Lead the development of journey roadmaps and plans to prioritize and deliver ecommerce initiatives.
  • Work closely with global market teams to ensure ecommerce experiences are aligned with local expectations and business outcomes.
  • Monitor and report on ecommerce performance metrics to inform future strategy and experience design.
Requirements
  • Proven experience in ecommerce strategy and experience design, with a focus on customer-centric approaches.
  • Strong understanding of digital technologies and their applications in ecommerce.
  • Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
  • Ability to analyze complex data and develop insights to inform ecommerce strategy and experience design.
  • Experience working in an international environment, with a strong understanding of global market trends and customer needs.
What We Offer
  • Competitive base salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and collaborative work environment.
  • Access to cutting-edge technologies and tools.