Store Crew Member

1 week ago

Bridgend, Bridgend county borough, United Kingdom FatFace Full time
Job Overview

We are seeking a highly motivated and enthusiastic Store Crew Member to join our team at FatFace in Bridgend. As the face of our business, you will be responsible for providing exceptional customer service, ensuring a memorable experience for our customers, and promoting our brand values.

Key Responsibilities
  • Greet and thank customers in a warm and friendly manner, ensuring they have had a positive experience with us.
  • Provide exceptional service at all times, utilizing your knowledge to help customers find the best products to suit their needs.
  • Efficiently process sales, orders, and refunds at the tills, while maintaining a high level of customer satisfaction.
  • Process deliveries and help get new stock onto the shop floor, ensuring a seamless customer experience.
  • Contribute to maintaining a clean and organized store environment, adhering to company standards.
  • Stay up-to-date with company activity and promotions, and support floor moves, sale set-ups, and launches.
  • Adhere to all FatFace policies and procedures, ensuring a safe and inclusive work environment.
Competencies
  • Deliver excellent customer service standards, focusing on customer needs and satisfaction.
  • Exhibit a passionate commitment to the FatFace brand, demonstrating our brand vision and values through your actions.
  • Align yourself with our social and environmental mission, championing actions that positively impact our community.
  • Provide a personal, genuine, and authentic approach to customer interactions.
  • Act with integrity, demonstrating a passion for, interest in, and understanding of others.
  • Value and respect the team at all levels, building strong relationships with colleagues.
  • Contribute to a positive and inclusive team culture, embracing opportunities to enhance relationships and customer experiences.
Requirements
  • Experience in a customer service environment is desirable but not essential.
  • Excellent interpersonal and communication skills.
  • A positive can-do attitude, with the ability to work productively in a high-pressure environment.
  • Confidence in taking the initiative and working under your own direction at times.
  • A team player with great time management skills.
Benefits
  • 25 days holiday plus bank holidays.
  • Generous monthly discount allowance.
  • Perkbox, our online platform offering amazing discounts, home workouts, wellbeing content, and more.
  • THRIVE, our learning management system, providing access to thousands of learning resources.
  • Dental insurance (employee-funded).
  • Pension scheme.
  • EAP support around the clock.
  • Sick pay allowances.
  • Sabbatical leave in line with service.
  • Enhanced family-friendly policies, including maternity leave.
  • Refer a friend scheme.

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