Office Administrator

3 days ago

Leicester, Leicester, United Kingdom NJR Recruitment Ltd Full time
Office Administrator Job Description

We are seeking an experienced Office Administrator to join our team at NJR Recruitment Ltd. As an Office Administrator, you will play a vital role in supporting the successful delivery of group-wide projects, including HMRC and re-registration projects, property administration best practices, and more.

Key Responsibilities:
  • Provide exceptional customer service to clients, advisers, and third parties.
  • Maintain and improve client relationships, effectively handling client enquiries, both complex and simple, on the telephone.
  • Respond to a range of queries and correspondence, ensuring all work is processed in accordance with SLAs and internal deadlines.
  • Work checklists, flowcharts, procedure notes are followed and completed at all times to reduce financial and reputational risk.
  • Promote the culture, conduct, and behaviours required to support good customer outcomes, setting an example to the teams at all times – role models the PEER values.
  • Filing of all incoming documentation according to the internal processes and standards.
  • Engage with 3rd party providers to obtain accurate scheme valuations, including property specific data such as rent review information, lease renewals, and insurance data as appropriate.
  • Update systems to ensure the most accurate, up-to-date information is recorded in a timely manner.
  • Awareness of and adherence to Company/Departmental and product specific procedures and policies, working by example in line with company values.
  • Highlight any required process changes to Manager immediately, making any required amendments as agreed and directed and in line with process in place.
  • Take personal responsibility for ensuring knowledge of HMRC & TPR & ICO legislative practices and changes relating to all Pensions administration and business products are kept up to date using all resources available.
  • Contribute to projects when requested and deliver within set timescales.
  • Take personal responsibility for own development, highlighting training needs to the Manager.
  • Comply with the Health & Safety Guidelines as set out in the Health & Safety Management System document.
  • Demonstrate behaviours in line with our Company Values 'PEER'.
  • Ensure compliance with our Company policies, procedures, and guidelines.
  • The role may be subject to credit & DBS checks.
Requirements:
  • Excellent customer service skills.
  • Team working skills as well as the ability to work independently under own initiative.
  • Flexible approach to work and the ability to multi-task and move between tasks within the department at short notice.
  • Ability to manage own workload considering quantity/quality and the solutions and outcomes required at the time.
  • Ability to work within tight deadlines whilst maintaining accuracy on either complex or repetitive tasks.
  • Conscientious with an excellent attention to detail.
  • Sound knowledge of all Microsoft Applications.
  • Strong organisational skills.
  • Excellent written and oral communication skills.
  • Strong numeracy and literacy skills.
  • Good communication skills, with the ability to structure communication to meet the needs of the client and teams.

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