Customer Service Representative

1 month ago


Stroud, Gloucestershire, United Kingdom First Base Full time
Job Title: Call Center Telemarketing Executive

Are you a motivated and results-driven individual looking for a challenging role in sales and customer service? Do you have excellent communication skills and a passion for delivering exceptional customer experiences?

We are seeking a highly skilled Call Center Telemarketing Executive to join our team at First Base. As a key member of our sales team, you will be responsible for driving sales growth, building strong relationships with customers, and providing top-notch customer service via phone, email, and webchat.

Key Responsibilities:
  1. Customer Engagement: Engage with customers over the phone, in person, via email, and live web chats to understand their needs and provide tailored solutions.
  2. Order Processing: Process customer orders, including web orders, in a timely and efficient manner.
  3. Sales Analysis: Perform sales analysis as required to identify trends and areas for improvement.
  4. CRM Management: Use our CRM system to follow and report on weekly KPIs, ensuring seamless communication and collaboration with the team.
Requirements:
  1. Valid UK Driving License: Must hold a valid UK driving license.
  2. Office Experience: Experience in an office environment within a busy, fast-paced, and dynamic setting.
  3. IT Skills: Strong IT skills, including the use of Microsoft Office Suite.

We offer a competitive salary, commission structure, and opportunities for career growth and development. If you are a motivated and results-driven individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity.



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