We are seeking a highly skilled Patient Advocate to join our team at Unity Communications. As a Patient Advocate, you will play a critical role in resolving medical billing issues and ensuring smooth transactions with patients.

• Adhere to all local, state, and federal laws, regulations, and guidelines, as well as our company's standards for patient-friendly collections.
• Handle a high volume of inbound and outbound calls, meeting a minimum daily goal of 200 calls.
• Maintain acceptable update talk time and no account percentages.
• Communicate clearly, promptly, and positively with patients.
• Maintain confidentiality at all times.
• Collaborate with management to identify personal learning needs and achieve goals using available resources.
• Work with other departmental associates when applicable to ensure the client's continued success.
• Commit to improvements as necessary based on performance feedback.
• Accept responsibility for own actions while taking ownership of departmental outcomes.
• Escalate patient complaints to management as applicable.
• Exemplify the mission, vision, and core values of the client in all personal and professional settings.
• Achieve other duties as assigned by management.

• Computer proficiency (required).
• Willingness to ask people to pay their medical bills.
• Availability to work between 8:00 a.m. to 6:00 p.m. CDT, Monday through Friday, and from 9:00 a.m. to 1:00 p.m. CDT, Saturday.
• Organizational skills, attention to detail, and flexibility.
• Ability to communicate clearly and concisely.
• Ability to perform repetitive tasks and multitask with a high level of accuracy.
• Excellent verbal communication and interpersonal skills.
• Ability to work well in a fast-paced, changing environment.
• Working knowledge of HIPAA, FDCPA, and Red Flag regulations.
• Professional attitude and composure in urgent or confrontational situations.
• Effective critical thinking, problem-solving, and decision-making skills.
• Excellent time management skills.
• Ability to work independently and collaboratively.
• Willingness to develop and retain professional relationships with coworkers.

• HMO coverage with two free dependents upon regularization.
• VL/SL credits upon regularization.
• Friendly and supportive work culture.
• 13th month pay and other Philippine government-mandated benefits.
• Nontaxable allowances.
• Pay increases, performance bonuses, birthday gifts, and many more.
• Transportation allowance.

We are a company that values inclusion and diversity, and we spread kindness and positivity. Our senior management listens to what you are and aren't saying, and our managers and team leads are approachable and genuine. According to 99% of our current and previous employees, we recommend Unity Communications to their friends, and 100% approve of our executive management.