IT Helpdesk Professional
3 weeks ago
**Job Summary:**
Custom Intelligent Security is seeking a skilled Technical Support Specialist to provide proactive and reactive support for clients under Software Support Maintenance Agreements (SSMA) and to assist internal teams. The role involves primarily remote support, with occasional on-site visits as needed.
**Key Responsibilities:**
- **Technical Support:** Troubleshoot and resolve software/hardware issues, provide user training, and handle on-site support if necessary.
- **Contract Management:** Assist with generating quotes, renewing software licenses, and tracking contract performance.
- **System Management:** Configure deployment packages, manage alert profiles, and implement system changes.
- **Training & Communication:** Create monthly technical bulletins, conduct internal training, and maintain up-to-date knowledge through training sessions.
**Required Skills:**
- Enterprise security systems knowledge (e.g., Genetec, Lenel)
- Understanding of networks and IT technologies
- Genetec certification
- Excellent communication and organizational skills
- Proficient in MS Office
**Desired Skills:**
- MCSE/CCNA certification
- Experience with MS SQL, JavaScript, and scripting languages (Python, C++)
- Certifications in Lenel, Gallagher, Avigilon
**Company Benefits:**
- 24 days annual leave plus bank holidays
- Rewards and healthcare package
- Hybrid working
- Company pension
**Ongoing Development:**
Custom Intelligent Security is committed to ongoing training and professional development, ensuring our team members stay up-to-date with the latest technologies and industry trends.
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