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Site Operations Supervisor
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Customer Support Operations Supervisor
2 months ago
Location: Remote - Initial Contract - £14 per hour. Hybrid, 1 day on site.
An exceptional opportunity to join a global leader in the industry. Our client is seeking a highly skilled Customer Support Representative to become part of their dynamic team.
The primary goal is to deliver outstanding customer support to a diverse range of clients, primarily through phone and email communication.
Responsibilities include collaborating with business partners on customer relationship management using Salesforce capabilities.Key Responsibilities:
- Provide assistance and support by utilizing various systems across a broad spectrum of products.
- Work closely with all internal teams to ensure the highest level of service is maintained and that any inquiries are addressed promptly.
- Ensure that all transactions consistently adhere to required compliance standards and established Service Level Agreements.
Minimum secondary education with relevant professional experience. Proficient in IT, including Excel, Word, and Outlook.
Essential Skills:
- Strong written and verbal communication skills in English.
- Familiarity with SAP and Salesforce is advantageous.
- Willingness to travel: 5% expected for potential client visits.
