Credit Controller

We are seeking an experienced Credit Controller to join our team at Safer Hand Solutions Ltd. As a Credit Controller, you will play a crucial role in delivering a seamless credit control service to our clients, ensuring timely collection of debts and maintaining accurate records.

• Responsible for credit control and debt recovery across various client accounts
• Ownership of the collection of rents and service charges within a specific timeframe
• Contacting tenants by telephone, email, and post to resolve disputes and identify potential non-payers
• Drive the delivery of debt collection, meeting departmental KPIs, SLAs, and internal targets
• Work closely with the cashiering team to ensure accurate and timely cash allocation
• Maintain accurate tenant ledgers, including reconciliations and contact information
• Timely management of tenant accounts when chasing debt
• Provide advice to stakeholders on the status of the debt and suggested next steps
• Liaise with enforcement officers and solicitors in debt escalation matters
• Management of unallocated cash and assistance to clear income items from bank reconciliations
• Regular and periodic reporting to internal and external clients within Excel and system-generated reports

• Strong organisational skills to prioritise and plan workload
• Ability to escalate appropriately when necessary
• Ability to work on own initiative
• Works effectively within a team
• Demonstrable achievement of KPIs and internal team targets
• Property management knowledge
• Experience of high-volume collection environment
• Experience working with reporting in Excel
• Experience liaising and working closely with stakeholders at all levels
• Excellent communication skills, both verbal and written
• Proactive and driven individual with a passion for credit control

We offer a beautiful open-plan office, a friendly team, and progression and development opportunities. If you have the relevant experience and would like to learn more, please contact Jo Glover at Safer Hand Solutions Ltd.