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Compassionate Careline Assistant
3 months ago
Join Our Team and Make a Difference
Reference: CBC243064
About Us
At Derbyshire County Council, we are dedicated to providing essential support to our community. Our 24/7 call monitoring and response service is expanding, and we are in search of empathetic and skilled individuals to fill the role of Careline Response Officer.
Role Overview
As a Careline Response Officer, you will play a crucial role in connecting our vulnerable clients with the necessary support services. Your responsibilities will include:
- Managing both emergency and non-emergency calls, ensuring a professional and compassionate service.
- Visiting clients' homes to assist individuals who have fallen, utilizing specialized equipment for safe lifting.
- Coordinating with emergency services, healthcare professionals, and other organizations to guarantee that clients receive appropriate assistance.
- Contributing to the well-being of older and disabled individuals, helping them maintain their independence and safety at home.
Ideal Candidate Profile
- Strong communication skills with the ability to engage sensitively with diverse individuals.
- Proven experience in high-pressure environments, demonstrating initiative and self-reliance.
- Competence in using computer systems for accurate data entry and retrieval.
- A valid Driver's License for manual vehicles (a vehicle will be provided for work purposes).
What We Offer
- Competitive salary and comprehensive benefits package.
- Continuous training and opportunities for professional growth.
- The chance to be part of a dynamic organization making a significant impact in the community.
If you possess the required skills and are seeking a meaningful career, we encourage you to consider this opportunity.
Application Process
Please complete the application form provided and submit it via email. Ensure your application is submitted by the specified closing date.
Important Note
All positions are subject to an Enhanced Level Disclosure with the Disclosure and Barring Service. Working with local government offers a fulfilling experience, with excellent employment conditions, including generous leave, a local government pension scheme, and various other benefits, along with opportunities for career advancement.
