Senior Technical Support Specialist
1 month ago
We are seeking a highly skilled Senior Support Engineer to join our team at Anderson Recruitment Ltd. As a Senior Support Engineer, you will be responsible for providing technical support to our clients and ensuring that their IT infrastructure is running smoothly.
Key Responsibilities- Provide senior technical support to clients
- Coach and mentor junior support engineers
- Build and maintain relationships with project managers to lead on 3rd line infrastructure projects
- Meet with clients to understand their organization's strategy and work with technical architects to create IT solutions
- Maintain high levels of customer satisfaction and ensure that all service desk SLA agreements are met
- Manage and maintain the IT network, identifying and mitigating any risks
- Answer incoming calls, tickets, and emails, ensuring all tickets are logged effectively
- Manage own ticket queue and workload, ensuring efficient scheduling and time sheet updates
- Complete scheduled small works as required and within agreed customer timeframes
- Experience in working with IT infrastructure projects
- Demonstrable communication skills, written and verbal
- IT related qualification
- Good working knowledge of major networking components
- Experience with procedures used in installation, modification, maintenance, backup configuration, and maintenance
- Working knowledge of Microsoft 365 Administration
- Ability to learn new skills in a fast-paced environment
We offer a competitive salary of up to \u00a342,000 depending on experience, plus an on-call rota allowance and excellent benefits package, including 25 days holiday, onsite parking, enhanced maternity/paternity packages, and free dental and eye check-ups.
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