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Security Operations Manager

2 months ago


Birkenhead, Wirral, United Kingdom Securitas Security Services Full time
About the Role

As a Security Supervisor with Securitas Security Services, you will be responsible for leading a team of security staff to ensure high standards of safety and customer service.

The ideal candidate will have a minimum of 4 years of experience in security management, preferably in maritime security, and possess excellent leadership skills, an SIA licence, and the ability to perform under pressure.

Key Responsibilities:

  • Lead and manage a team of security staff to ensure compliance with safety and customer service standards.
  • Oversee legislative searches and patrols for passengers, vehicles, and port areas to exceed compliance standards.
  • Maintain effective communication with customer staff to ensure smooth operations.
  • Handle rostering and ensure all shifts meet contractual and regulatory requirements.
  • Deliver top-notch customer service to passengers at the port, ensuring a secure and positive experience.
  • Good written and spoken English language.
  • Correctly recording, reporting, and documenting high-quality reports (verbal and/or written).
  • Achieving and encouraging high standards of customer care and providing an effective shift presence.
  • Any other duties as determined by the Management Team.
Essential Skills
  • Right to work in the UK with a 5-year checkable history.
  • Active SIA Licence. SG licence - DS or CP
  • Minimum 4 years preferred but not required. Maritime Security experience preferred
  • Within 20 miles of the site
  • Experience in managing, leading, and motivating others
  • Excellent organisational, customer service, and communication skills.
About Securitas Security Services

At Securitas, we are united by our purpose of helping make your world a safer place. We are committed to ethics, sustainability, and compliance, and our core values are Integrity, Vigilance, and Helpfulness.

We believe in celebrating our differences and creating a supportive environment where all voices are heard. Our colleagues are empowered to think big, fail fast, and push the boundaries of innovation.

We are a purpose-led organisation that aspires to make a difference every day. We are looking for the best and brightest to join our team and help us achieve our goals.

Our Culture

We have a culture that values diversity and inclusion, and we are committed to creating an environment where every employee feels that they belong, regardless of their background or identity.

We have a number of initiatives in place to support our diversity and inclusion strategy, including employee networks, the Race at Work Charter, the Armed Forces Covenant, and the Disability Confident scheme.

We celebrate our differences throughout the year by recognising significant dates such as BSL Week, International Women's Day, PRIDE, and Black History Month.