Care Supervisor

3 weeks ago

Bury, Borough of Bury, United Kingdom Home Instead Full time

Job Title: Field Care Supervisor

We are seeking a highly motivated and experienced Field Care Supervisor to join our team at Home Instead. As a Field Care Supervisor, you will play a vital role in supporting our care consultations, service reviews, and client support plans.

Key Responsibilities:

  • Support care consultations, service reviews, and client support plans to ensure the highest quality care for our clients.
  • Conduct staff supervisions and client QA's to maintain high standards of care.
  • Create, update, and audit client care plans and assist with digital care planning.
  • Maintain accurate client and Care Professional records on Home Instead software and People Planner.
  • Conduct client and Care Professional introductions to ensure a smooth transition.
  • Build and maintain positive relationships with potential and existing clients, their families, and other professionals involved in their care.
  • Carry out client reviews and action these accordingly to ensure the best possible outcomes.
  • Support and mentor Care Professionals to help them grow and develop in their roles.
  • Provide support to the Client Experience team to ensure seamless service delivery.
  • Maintain regular contact with clients and Care Professionals to ensure their needs are met.
  • Perform any other duties as directed by your line manager to ensure the successful operation of the business.
  • Participate in on-call duties as required to provide 24/7 support to our clients.

Requirements:

  • Level 3 or working towards NVQ in Health and Social Care or equivalent.
  • Experience in the care sector delivering a wide range of personal care services.
  • Experience of working with MAR sheets and medication in a supervisory role.
  • Passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes.
  • Knowledge and understanding of legislation and regulations specific to Health and Social Care.
  • Good communication skills with the ability to build rapport quickly.
  • Must be confident to use care management technology, including providing support and training to Care Professionals.
  • Must understand the importance of confidentiality working within current legislation.
  • Good working knowledge of IT systems, with experience of Microsoft Office, virtual communication platforms, and the aptitude to learn and adopt new technologies and software where appropriate.
  • Must have a full driving license and means of transport if required within the territory to visit clients.
  • Be organised and flexible to meet the needs of the business.

Additional Information:

You must be available to work evenings and alternate weekends. If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you. We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.

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