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Receptionist - Hereford
2 months ago
We are seeking a skilled and friendly Receptionist to join our team at Warner Hotels. As a key member of our front desk team, you will be responsible for delivering exceptional customer service and ensuring a smooth guest experience.
Key Responsibilities:
- Provide warm and welcoming service to guests, responding to their queries and resolving any issues promptly.
- Manage the reception area, including handling phone calls, emails, and guest requests.
- Work collaboratively with the Reception Manager and team to achieve excellent customer satisfaction and hotel performance.
- Develop and maintain knowledge of our hotel's products and services, as well as local attractions and amenities.
What We Offer:
- A competitive hourly rate, with opportunities for career development and progression.
- A supportive and inclusive work environment, with a focus on diversity, equity, and inclusion.
- Access to training and development opportunities, including externally recognized qualifications.
- A range of benefits, including free use of gym and leisure facilities, and discounts on food and merchandise.
Requirements:
- No prior experience necessary, just a passion for delivering exceptional customer service.
- A willingness to learn and improve knowledge of customer service, our products, and tailored selling.
- A commitment to working collaboratively as part of a team, with a focus on supporting colleagues and achieving excellent results.
Why Choose Warner Hotels?
We are a values-driven organization, committed to diversity, equity, and inclusion. We believe in creating a workplace where everyone feels valued, respected, and empowered to succeed. If you share our values and are passionate about delivering exceptional customer service, we would love to hear from you.
