Technical Support Manager

2 weeks ago

Lewes, United Kingdom Terry Parris Associates Full time
Job Description

Job Title: Technical Support Manager

Job Summary:

We are seeking a highly skilled Technical Support Manager to join our team at Terry Parris Associates. As a Technical Support Manager, you will be responsible for managing a team of technical support staff, providing exceptional customer service, and ensuring the smooth operation of our technical support processes.

Key Responsibilities:

  • Manage a team of technical support staff, providing guidance and support to ensure they are performing effectively and efficiently.
  • Analyze the company's technical support requirements, both short and long term, and recommend changes or upgrades as necessary.
  • Review existing department processes to identify opportunities for improvement and implement changes to enhance customer response and servicing.
  • Oversee the technical support staff to ensure they are provided with adequate training to perform their daily tasks and oversee the recruitment of new technical support staff members.
  • Address customer queries, feedback, and complaints in a timely and professional manner.
  • Work closely with customers to ensure all customer requirements are met in a timely manner.

Requirements:

  • Previous experience in managing a team of people in a dynamic customer-facing environment.
  • Previous experience in a managerial role dealing directly with customers and colleagues at both senior and junior levels.
  • Experience of departmental budget control and financial oversight.
  • Previous experience with maintenance and support.
  • Previous experience of using a ticketing style support system.
  • Good technical knowledge, educated to degree level or equivalent in electronics, mechanical, or related discipline.
  • High level of familiarity with Windows and Microsoft Office Suite.
  • Team player with a pro-active and flexible approach to problem-solving.
  • Self-disciplined, good planning, and organizational skills.
  • Excellent communication skills (both written and verbal).
  • Holds a full clean UK driving license or equivalent.

What We Offer:

  • A competitive salary package, including contributory pension scheme, private medical insurance, and a minimum of 23 days holiday per annum.
  • A long service scheme with holiday increasing to a maximum of 28 days per annum.

  • Technical Support Team Lead

    2 weeks ago

    Lewes, East Sussex, United Kingdom Rise Technical Recruitment Limited Full time

    Job Title: After Sales Service ManagerAbout the Role:We are seeking an experienced Engineering Management Professional to join our team at Rise Technical Recruitment Limited. As a Technical Support Team Lead, you will be responsible for leading a team of specialist Technical Support staff and implementing your own changes to drive business growth.Key...

  • Technical Support Team Lead

    2 weeks ago

    Lewes, East Sussex, United Kingdom Rise Technical Recruitment Limited Full time

    Job Title: After Sales Service ManagerAbout the Role:We are seeking an experienced Engineering Management Professional to join our team at Rise Technical Recruitment Limited. As a Technical Support Team Lead, you will be responsible for leading a team of specialist Technical Support staff and implementing your own changes to drive business growth.Key...

  • Technical Support Team Lead

    2 days ago

    Lewes, United Kingdom Rise Technical Recruitment Limited Full time

    Job Title: After Sales Service ManagerJob Summary: We are seeking an experienced Engineering and Management professional to lead a team of specialist Technical Support staff in a globally renowned business.About the Role: As an After Sales Service Manager, you will be responsible for implementing your own changes to lead a team of technical experts and drive...

  • Technical Support Team Lead

    2 days ago

    Lewes, United Kingdom Rise Technical Recruitment Limited Full time

    Job Title: After Sales Service ManagerJob Summary: We are seeking an experienced Engineering and Management professional to lead a team of specialist Technical Support staff in a globally renowned business.About the Role: As an After Sales Service Manager, you will be responsible for implementing your own changes to lead a team of technical experts and drive...

  • Technical Support Manager

    2 weeks ago

    Lewes, East Sussex, United Kingdom Terry Parris Associates Full time

    Job DescriptionJob Title: Technical Support ManagerJob Summary:We are seeking a highly skilled Technical Support Manager to join our team at Terry Parris Associates. As a Technical Support Manager, you will be responsible for leading a team of technical support staff, managing customer relationships, and ensuring the delivery of high-quality technical...

  • Technical Support Manager

    2 weeks ago

    Lewes, East Sussex, United Kingdom Terry Parris Associates Full time

    Job DescriptionJob Title: Technical Support ManagerJob Summary:We are seeking a highly skilled Technical Support Manager to join our team at Terry Parris Associates. As a Technical Support Manager, you will be responsible for leading a team of technical support staff, managing customer relationships, and ensuring the delivery of high-quality technical...

  • Technical Support Manager

    3 weeks ago

    Lewes, East Sussex, United Kingdom Terry Parris Associates Ltd Full time

    Job DescriptionTerry Parris Associates Ltd is seeking a highly skilled and experienced Technical Support Manager to join our team. As a key member of our organization, you will be responsible for leading our technical support team and ensuring that our customers receive exceptional service.Key ResponsibilitiesTeam Leadership: Manage a team of 10 technical...

  • Technical Support Manager

    3 weeks ago

    Lewes, East Sussex, United Kingdom Terry Parris Associates Ltd Full time

    Job DescriptionTerry Parris Associates Ltd is seeking a highly skilled and experienced Technical Support Manager to join our team. As a key member of our organization, you will be responsible for leading our technical support team and ensuring that our customers receive exceptional service.Key ResponsibilitiesTeam Leadership: Manage a team of 10 technical...

  • Technical Support Manager

    2 weeks ago

    Lewes, East Sussex, United Kingdom Terry Parris Associates Full time

    Job Title: Technical Support ManagerJob Type: Permanent Full timeLocation: East SussexAbout the Role:The Technical Support Manager will play a key role in the Development department of Terry Parris Associates, a company that values a friendly and open environment. As a talented professional, you will be part of an exciting time of growth and technological &...

  • Technical Support Manager

    2 weeks ago

    Lewes, East Sussex, United Kingdom Terry Parris Associates Full time

    Job Title: Technical Support ManagerJob Type: Permanent Full timeLocation: East SussexAbout the Role:The Technical Support Manager will play a key role in the Development department of Terry Parris Associates, a company that values a friendly and open environment. As a talented professional, you will be part of an exciting time of growth and technological &...

  • Technical Support Manager

    2 weeks ago

    Lewes, East Sussex, United Kingdom Terry Parris Associates Full time

    Job DescriptionJob Title: Technical Support ManagerCompany: Terry Parris AssociatesLocation: East SussexJob Type: Permanent, Full-timeAbout the Role:We are seeking an experienced Technical Support Manager to join our Development department. As a Technical Support Manager, you will be responsible for managing a team of technical support staff, providing...

  • Technical Support Manager

    2 weeks ago

    Lewes, East Sussex, United Kingdom Terry Parris Associates Full time

    Job DescriptionJob Title: Technical Support ManagerCompany: Terry Parris AssociatesLocation: East SussexJob Type: Permanent, Full-timeAbout the Role:We are seeking an experienced Technical Support Manager to join our Development department. As a Technical Support Manager, you will be responsible for managing a team of technical support staff, providing...

  • Technical Support Manager

    3 days ago

    Lewes, East Sussex, United Kingdom Hunter Selection Full time

    Technical Support Manager OpportunityBrighton area£50k–£60kBonus, private medical, company pension & 25 days + BHProgression opportunitiesA leading manufacturing company is seeking a skilled Technical Support Manager to join their team.The ideal candidate will have experience in managing technical support teams, analyzing requirements for support...

  • Technical Support Manager

    3 days ago

    Lewes, East Sussex, United Kingdom Hunter Selection Full time

    Technical Support Manager OpportunityBrighton area£50k–£60kBonus, private medical, company pension & 25 days + BHProgression opportunitiesA leading manufacturing company is seeking a skilled Technical Support Manager to join their team.The ideal candidate will have experience in managing technical support teams, analyzing requirements for support...

  • Technical Support Manager

    4 weeks ago

    Lewes, United Kingdom Hunter Selection Full time

    Technical Support Manager Brighton area £50k-£60k Bonus, private medical, company pension & 25 days +BH Progression opportunities A new and exciting opportunity has arisen for a Technical Support Manager to join a great manufacturing company priding itself on quality. With no day ever being the same the Technical Support Manager role offers genuine...

  • Technical Support Manager

    2 weeks ago

    Lewes, East Sussex, United Kingdom Terry Parris Associates Ltd Full time

    Job Title: Technical Support ManagerCompany: Terry Parris Associates LtdJob Type: Permanent - Full timeLocation: East SussexAbout the Role:The Technical Support Manager will play a key role in ensuring the smooth operation of our customer support team. This is an exciting opportunity for a seasoned professional to join our dynamic team and contribute to our...

  • Technical Support Manager

    2 weeks ago

    Lewes, East Sussex, United Kingdom Terry Parris Associates Ltd Full time

    Job Title: Technical Support ManagerCompany: Terry Parris Associates LtdJob Type: Permanent - Full timeLocation: East SussexAbout the Role:The Technical Support Manager will play a key role in ensuring the smooth operation of our customer support team. This is an exciting opportunity for a seasoned professional to join our dynamic team and contribute to our...

  • Technical Support Manager

    2 weeks ago

    Lewes, East Sussex, United Kingdom Hunter Selection Full time

    Job DescriptionJob Title: Technical Support ManagerJob Type: Full-timeIndustry: ManufacturingLocation: Brighton areaJob Type: PermanentSalary: £50k–£60kBenefits:Competitive salary25 days + BH, Bonus, private medical, company pension & 25 days + BHExceptional long-term career progression opportunitiesJob Summary:We are seeking a highly skilled Technical...

  • Technical Support Manager

    2 weeks ago

    Lewes, East Sussex, United Kingdom Hunter Selection Full time

    Job DescriptionJob Title: Technical Support ManagerJob Type: Full-timeIndustry: ManufacturingLocation: Brighton areaJob Type: PermanentSalary: £50k–£60kBenefits:Competitive salary25 days + BH, Bonus, private medical, company pension & 25 days + BHExceptional long-term career progression opportunitiesJob Summary:We are seeking a highly skilled Technical...

  • Technical Support Specialist

    2 weeks ago

    Lewes, East Sussex, United Kingdom Terry Parris Associates Ltd Full time

    Job DescriptionTechnical Support EngineerPermanent – Full TimeOur CompanyTerry Parris Associates Ltd is a leading provider of technical support services, and we are seeking a highly skilled Technical Support Engineer to join our team.Job SummaryWe are looking for a talented individual to provide technical support and maintenance services to our clients....