Quality Assurance

2 months ago


Reading, Reading, United Kingdom Punter Southall Group Full time

Punter Southall Group is seeking a highly motivated and experienced Quality Control Manager to join our team. Reporting directly to the Head of Customer Services, this role will play a crucial part in ensuring exceptional customer and user experiences.

As Quality Control Manager, you will be responsible for implementing and maintaining robust quality assurance processes, conducting thorough due diligence reviews, managing breach and complaint procedures, and driving continuous process improvement initiatives.

Key Responsibilities:
  • Develop and execute comprehensive quality control strategies to ensure adherence to industry standards and best practices.
  • Conduct regular audits and assessments to identify areas for improvement and mitigate potential risks.
  • Manage the investigation and resolution of customer complaints and breaches, ensuring timely and effective responses.
  • Collaborate with cross-functional teams to implement process improvements that enhance efficiency and customer satisfaction.
  • Stay abreast of industry trends and regulatory changes to ensure compliance and maintain a competitive edge.
Required Skills & Experience:
  • Proven experience in quality assurance, risk management, or a related field.
  • Strong analytical and problem-solving skills with a detail-oriented approach.
  • Excellent communication, interpersonal, and stakeholder management abilities.
  • Ability to influence and motivate colleagues to achieve shared goals.
  • Proficiency in budget management and presentation skills.


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