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Security Monitoring Technician

2 months ago


Swindon, Swindon, United Kingdom FirstGroup Full time

Position Overview

The Surveillance Systems Coordinator will be an integral member of a dedicated team operating within the Security Operations Centre, working on a rotational shift schedule. This role encompasses the management and operation of surveillance technologies to detect criminal activities, unauthorized access, and to provide vital intelligence to law enforcement agencies.

Key Responsibilities

  • Manage the processing and prioritization of incoming requests for CCTV and Body Worn Camera (BWC) footage, ensuring timely retrieval of data from various systems while collaborating with law enforcement and internal teams.
  • Ensure the integrity of primary evidence by securely downloading CCTV/BWC footage and producing both Master and Working copies for evidential purposes.
  • Implement forensic protocols for all evidence collected, including proper packaging, documentation, and witness statements.
  • Respond to alarm triggers, validate their authenticity, and initiate appropriate responses as necessary.
  • Report and address any technical issues with systems to the relevant departments or contractors in accordance with established procedures.
  • Maintain detailed logs of incidents occurring during shifts, prepare regular reports, and ensure accurate record-keeping.
  • Conduct troubleshooting and diagnostics for any malfunctioning equipment, escalating issues to the appropriate internal teams or contractors.

Candidate Profile

The ideal candidate will possess:

  • A self-driven attitude with the ability to exercise initiative and discretion.
  • Strong problem-solving skills.
  • Effective time management capabilities.
  • Experience in handling sensitive information with confidentiality.
  • Ability to adhere to strict regulations and timelines.
  • Quick and logical thinking skills to respond effectively to incidents or emergencies.
  • Excellent communication skills.
  • Capability to perform well under pressure.

Minimum Qualifications

  • Outstanding customer service abilities.
  • Experience in building relationships with both internal and external stakeholders.
  • Background in an office setting, with proficiency in the Office 365 suite. Familiarity with industry systems would be advantageous but not mandatory.
  • Strong observational skills with attention to detail.

Benefits

In addition to a supportive team environment and comprehensive training, employees enjoy a variety of benefits, including a defined benefit pension scheme, complimentary travel across the network for employees and their families, a company-sponsored healthcare plan, and access to an employee assistance program.

Work Environment

The Surveillance Systems Coordinator will primarily operate from the Security Operations Centre, with occasional responsibilities at various locations throughout the network.

Shift Pattern

This position requires flexibility to work a 24-hour shift pattern, including weekends.

Inclusivity Commitment

We are dedicated to fostering an inclusive workplace for all employees, ensuring equal opportunities for meaningful employment. We value diversity in all forms and maintain a zero-tolerance policy towards prejudice in any form.

We encourage diverse perspectives and innovative working methods, supporting the growth and development of all employees.

We regularly review job roles and descriptions to ensure accessibility and support flexible working arrangements where feasible.

If you require assistance during the application process due to a disability or neurodivergent condition, we encourage you to communicate your needs so we can provide an equitable application experience.