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IT Systems Administrator Windows Server

2 months ago

Belfast, United Kingdom REWARD Full time

About the Role

We are seeking a highly skilled IT Systems Administrator to join our team at REWARD. As a key member of our IT department, you will be responsible for maintaining, upgrading, and managing our software, hardware, and information networks.

Key Responsibilities

  • Provide proactive day-to-day management and support for internet-related infrastructure, including servers, routers, switches, VPN tunnels, firewalls, mobile devices, tablets, wireless internet, and backup systems.
  • Manage, track, and troubleshoot issues, change controls, bespoke project rollouts, and live fault escalations.
  • Ensure release management and patching practices are followed and adhered to.
  • Provide staff assistance and support for all IT system-related queries through our IT Helpdesk system.
  • Maintain a high level of availability of services and minimize the risk of exposure to system downtime through continual monitoring of key systems.
  • Improve process development, documentation, and knowledge dissemination.
  • Provide out-of-hours support, with potential for on-call at some point.
  • Improve system automation and repetitive jobs.
  • Liaise closely with internal and external contacts to monitor and maintain current infrastructure while driving new technical projects forward.
  • Liaise with suppliers and order hardware, software, and consumables when required.
  • Ensure information security, including compliance with our PCI-DSS and ISO27001 Information Security certifications.

Requirements

  • Proficient knowledge of network routing, load balancers, and switches, Intel-based server hardware, TCP/IP, DNS, and other internet-related technologies.
  • Ability to support Windows Server 2016, 2019, 2022, Windows 10-11 desktop platforms to a very good level, Mac OSX is also desirable experience.
  • Hardware support – Laptops, Desktops, and Servers.
  • Experience with network routing, load balancers, and switches (Data centre and Office-based setups).
  • Excellent communication, interpersonal skills, problem-solving skills, and strong attention to detail.
  • Web Server running – IIS 8.0/10.
  • Bonus points for strong understanding of PCI-DSS compliance skills.
  • Bonus points for strong understanding of ISO27001 compliance.
  • Plenty of initiative and ability to work in high-change environments.
  • Excellent written and verbal communication (to technical and business).
  • Strong team and collaboration skills.
  • Good work and task planning abilities/time management.

What We Offer

  • Annual Leave: 25 days + bank holidays.
  • Company holiday: 3 additional days off between Christmas & New Years.
  • Ability to buy and sell holiday days as well as the ability to bank days (tenure dependent).
  • Flexible working options: we are operating a hybrid working model with 3 days a week from the office.
  • Pension: Hargreaves Lansdown – 6% matched contribution.
  • Employee share scheme.
  • Generous family-friendly cover.
  • Private healthcare - Bupa.
  • Income protection.
  • Critical illness cover.
  • Life insurance cover.
  • Dental cover.
  • Optical cover.
  • Yulife app for access to employee wellbeing and discounts.
  • Perks at Work, cashback/discount shopping site.
  • Employee referral scheme.
  • Salary sacrifice program which includes cycle to work scheme, electric car scheme, and season ticket loans.
  • Volunteering program.
  • Company events i.e. Christmas party, all-company event, and other social/hosted events during the year (we have an active social committee).
  • Team socials.