Housing Support Specialist

2 weeks ago

Telford, Telford and Wrekin, United Kingdom CIH International Housing Group Full time
{"h3": "Housing Officer Role Overview"}

This is an exciting opportunity to work with individuals who are vulnerable and homeless, ensuring their safety and wellbeing in the community they live in.

You will be part of a dedicated team responsible for ensuring those housed by CIH International Housing Group across the borough of Telford and Wrekin feel safe and are safe.

As part of this team, you will be part of the first response to out-of-hours emergencies, working with your colleagues to provide swift and appropriate action.

You may also play a part in responding to customer referrals made to the organisation, ensuring customers coming into CIH International Housing Group accommodation outside of normal working hours.

Key Responsibilities
  • Work with vulnerable individuals to ensure their safety and wellbeing in the community.
  • Be part of a dedicated team responsible for ensuring those housed by CIH International Housing Group feel safe and are safe.
  • Respond to out-of-hours emergencies and provide swift and appropriate action.
  • Respond to customer referrals and ensure customers coming into CIH International Housing Group accommodation outside of normal working hours.
Working Hours

Average of 42 hours per week.

Shift working pattern of 4 nights on and 4 nights off 12-hour shifts.

Working hours range from 6pm-6am and 9pm-9am.

CIH International Housing Group operates 365 days a year, therefore shifts will include bank holiday and festive period working.

Salary & Benefits
  • £26,950.56 per annum. Pay is annualised so you will receive 12 equal payments on the 27th of each month.
  • Statutory annual leave entitlement.
  • 1 day recognition after 1 year of service.
  • Any break entitlement will be paid to take on site.
  • Mileage allowance of 45p per mile for in-work travel.
  • Organisation rebate for signing up to DBS update service.
  • After successful completion of a probationary period, the following benefits apply:
  • Company contributions to pension scheme.
  • Mental health and wellbeing support service.
  • 24-hour virtual / phone GP service.
  • Healthy Lifestyle reward scheme - offering discounts with retailers, services, and leisure facilities.
  • Local discounted bus travel.
  • Employee discounted subscription for Microsoft Office 365.
  • Short-term sickness pays and attendance reward.
Qualification and Experience
  • Qualifications at level GCSE or above in English, Maths.
  • Experience of CCTV operation is desirable but not essential.
  • Must be computer literate with experience of using Microsoft Office Word, Excel & Outlook.
  • Enhanced DBS Certificate is required for all applicants.
Responsible to

Night-Time Team Leaders

Location of Work

Working at various CIH International Housing Group properties and responding to business needs across the borough of Telford and Wrekin.

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