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Field Service Engineer

2 months ago

Edinburgh, Edinburgh, United Kingdom Fike Corporation Full time

Job Summary

Fike Corporation, a leading international manufacturer of safety and security solutions, is seeking a highly skilled Field Service Engineer - Electrical Controls & Instrumentation Specialist to join our team. As a key member of our service team, you will be responsible for providing expert technical support to our customers, ensuring the optimal functionality and reliability of our installed systems.

Key Responsibilities

  • Conduct on-site inspections and perform routine maintenance, repairs, and upgrades on electrical controls and instrumentation systems to ensure compliance with industry standards and regulations.
  • Diagnose complex technical issues, identify root causes, and implement effective solutions to minimize downtime and ensure customer satisfaction.
  • Provide remote and on-site technical support to customers, addressing inquiries, troubleshooting problems, and offering timely solutions.
  • Collaborate with internal teams to resolve complex technical issues and ensure seamless service delivery.
  • Build and maintain strong relationships with customers by delivering exceptional service and acting as a reliable technical expert.
  • Maintain accurate and comprehensive records of service visits, technical issues, resolutions, and customer interactions.
  • Travel to customer sites as required, often on short notice, to perform maintenance and repairs.

Requirements

  • HNC (or equivalent experience) qualification in a suitable engineering discipline, ideally with a focus on Instrumentation and Control Engineering.
  • Proficient in using Windows, Gmail, Word, Excel.
  • Multi-skilled background – electrical, mechanical, controls & instrumentation.
  • Valid driving license – preferably clean.

Preferred Qualifications

  • Proven track record of field maintenance experience – preferably in the industrial sector.
  • CompEx trained.
  • Knowledge / experience of ATEX environments.
  • C&G 2330 (or 2365) parts 2 & 3.
  • Ability to use Salesforce.
  • IPAF Certificate.
  • Health & Safety qualification.

About Fike Corporation

Fike Corporation is a global leader in the design, manufacture, and distribution of safety and security solutions. Our people are our strength, and we are committed to attracting, growing, and retaining a diverse and inclusive workforce. We believe in the importance of teamwork, innovation, and customer satisfaction.