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Customer Service Representative

2 months ago


Limavady, United Kingdom Drenagh Sawmills Full time
Job Description

Company Overview

Drenagh Sawmills is a well-established, family-owned business that specializes in the production of innovative, bespoke timber products for various markets in the UK and Ireland.

Job Summary

We are seeking a highly motivated and organized Trade Counter Assistant to join our small team. As a key member of our sales office, you will be responsible for handling all aspects of customer interactions, including answering inquiries, processing orders, and providing exceptional customer service.

Key Responsibilities

  • Answering customer inquiries and resolving issues in a timely and professional manner
  • Processing orders and managing inventory levels
  • Liaising with customers to understand their needs and provide tailored solutions
  • Assisting with logistics and general office administration tasks
  • Working collaboratively with the team to achieve sales targets and improve customer satisfaction

Requirements

  • GCSE level education or equivalent
  • Excellent IT skills and proficiency in Microsoft Office
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Flexibility and willingness to adapt to changing circumstances

What We Offer

We provide a competitive salary, an employee reward scheme, a length of service award, and a Company pension plan. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.