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Fleet Management Head

2 months ago

Brighton, Brighton and Hove, United Kingdom Motorway Full time

About the Company:

Motorway is a premier online platform in the UK that specializes in connecting private car sellers with verified dealers nationwide, ensuring optimal deals for all parties involved. Established in 2017, Motorway has revolutionized the car-selling process, achieving thousands of successful transactions monthly with a dedicated team of over 400 professionals across multiple locations.

About the Transport Team Leader Role at Motorway

In the Motorway framework, transportation is pivotal as it signifies the concluding phase of the process. The transport division is responsible for the collection and delivery of vehicles, a critical moment that shapes the customer experience. As a Transport Team Leader, you will be tasked with ensuring an exceptional experience for customers by leading and overseeing a team of Transport Executives.

At Motorway, we prioritize innovation, collaboration, and customer-centricity. We cultivate a supportive and diverse environment where team members are encouraged to share insights and develop both personally and professionally.

Key Responsibilities:

  • Team Leadership: Direct a team of Transport Executives, establishing objectives and providing direction to meet targets.
  • Performance Evaluation: Monitor key performance metrics such as service standards and employee productivity.
  • Clear Communication: Ensure timely and transparent information sharing with all stakeholders.
  • Manage Issues and Complaints: Address customer escalations and contribute to effective resolutions.
  • Proactive Problem-Solving: Tackle challenges head-on and collaborate with various departments.

Requirements:

  • Previous experience in a leadership capacity
  • Experience in a contact center environment with an emphasis on customer service
  • Expertise in coaching and performance oversight
  • Familiarity with ticketing and telephony systems
  • Outstanding communication and stakeholder engagement skills
  • Strong organizational skills and adaptability
  • Knowledge of CRM tools and customer feedback mechanisms

Company Benefits:

  • BUPA health insurance
  • Discounted dental and fitness memberships
  • Flexible working arrangements
  • Opportunities for volunteering
  • Pension plan
  • Car leasing options
  • Enhanced parental leave policies
  • Cycle-to-work initiatives
  • Social gatherings

Equal Opportunities Statement:

Motorway is committed to fostering a diverse and inclusive workplace where all employees have equal opportunities to succeed. We are focused on building a team that reflects a wide range of backgrounds and perspectives, recruiting and promoting individuals based on their skills and abilities. We welcome applications from candidates of all ages, backgrounds, and identities.