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Incident Response Manager

3 months ago

Teddington, Greater London, United Kingdom Department for Business and Trade Full time

Job Overview

About the Department for Business and Trade

Are you passionate about ensuring product safety and safeguarding communities? Do you possess the expertise to support UK businesses in achieving their goals? If so, we invite you to explore this opportunity.

The Department for Business and Trade is dedicated to making regulations effective in order to create tangible impacts. Our mission is to utilize regulation as a strategic tool to rectify market failures, influence behavior, and encourage positive initiatives. When crafted and implemented effectively, regulation can drive growth, innovation, and operational efficiency.

Since our inception, we have been assembling a dynamic and innovative team that holds a respected position within an expanding organization, recently incorporating additional regulatory responsibilities.

Our core mission is to protect individuals and communities from product-related risks, ensuring that consumers and businesses can engage in transactions with assurance.

For more details, please visit our website.

We are committed to merit-based recruitment, ensuring fair and open competition in line with the Civil Service Commission's recruitment principles. We value diversity and promote equal opportunities, striving to build a team that reflects a variety of backgrounds, perspectives, and skills. We have a guaranteed interview scheme for candidates with disabilities who meet the minimum selection criteria.

Our Commitment to Inclusivity

We are dedicated to fostering an inclusive workplace that guarantees equal opportunities. We aim to create a diverse workforce and recognize the significance of inclusivity in achieving optimal outcomes. We encourage applications from all underrepresented groups.

We will ensure that reasonable accommodations are provided for individuals with disabilities as needed during the application or interview process, to perform essential job functions, and to access other employment benefits. Please reach out to us to request accommodations.

Position Description

The Incident Management Team (IMT) is a proactive, collaborative, and highly supportive group, consisting of two interrelated functions.

The readiness and resilience division prepares the department to respond effectively to large-scale incidents, emergencies, and disruptive events. We design and implement a variety of incident response strategies and related protocols, continuously enhancing our processes based on insights gained from exercises or actual incidents.

The operational division conducts preliminary evaluations of product safety and compliance notifications, disseminating product safety alerts, reports, and recalls through publicly accessible platforms while collaborating internationally to address product safety concerns that may affect the UK.

IMT also spearheads the coordination of incident-related activities, engaging with various departments to ensure a robust incident response is executed.

As one of four G7 Managers within the Incident Management Team, you will oversee multiple initiatives within the readiness and resilience division.

Key Initiatives Include:

  • Implementing a program to evaluate the preparedness and capability of teams to respond to various incident categories and severities.
  • Developing an Incident Management training curriculum.
  • Conducting routine and large-scale product safety exercises.
  • Facilitating post-incident evaluations to identify lessons learned, generating reports, and managing their dissemination and implementation.
  • Conducting the annual review of the published incident management strategy.
  • Creating and overseeing the Operational Instructions for incident management.
  • Supervising at least one Incident Officer.
  • The role may necessitate participation in an on-call rota and could involve additional hours during incidents.
  • Some travel across the UK may be required, with travel and subsistence support available.

Qualifications & Experience:

Essential:

  • Proven leadership skills with the ability to cultivate a capable and motivated team.
  • Exceptional communication and interpersonal abilities, fostering professional relationships across organizational boundaries to achieve collaborative outcomes.
  • Demonstrated capacity to maintain composure under pressure.
  • Strong project management capabilities.

Desirable:

  • Experience in a regulatory setting.
  • Background in emergency planning or incident management.

Behaviors

During the selection process, candidates will be evaluated against the following behaviors:

  • Leadership
  • Delivering at Pace
  • Changing and Improving
  • Seeing the Big Picture

Benefits

In addition to a competitive salary, the Department for Business and Trade contributes significantly towards your membership in the Civil Service Defined Benefit Pension scheme.

  • Tailored learning and development opportunities
  • Flexible working arrangements
  • A culture that promotes inclusion and diversity
  • Generous employer pension contributions

We recognize the challenges faced by individuals with protected characteristics in the job market and career advancement. We are fully committed to being an inclusive employer and ensuring equal opportunities. We aim to attract applications from diverse groups, including ethnic minorities, individuals with disabilities, and those with gender diverse identities.

For further information on our benefits, please refer to the attached candidate pack.