IT Support Specialist

4 weeks ago


Rotherham, Rotherham, United Kingdom WEC Group Ltd Full time
About the Role

We are seeking an experienced IT Support Analyst to join our onsite IT Department. As a key member of our team, you will be responsible for providing IT Support services to our site, resolving technical problems, and ensuring that all aspects of our manufacturing processes are supported from an IT perspective.

Key Responsibilities
  • Provide support to desktop PCs, laptops, printers, phones, hardware, and software
  • Prioritize and monitor IT issues
  • Oversee installation, configuration, maintenance, repair, troubleshooting, and upgrade of hardware and software systems
  • Liaise with 3rd parties, service providers, suppliers, and contractors to ensure that faults, requests, queries, and complaints are dealt with promptly and efficiently
  • Ensure that network services and protocols, including DHCP, DNS, and Active Directory, are functioning optimally
  • Maintain internet firewall, web filtering engine, and email content control systems to minimize access to inappropriate material and the risk of network intrusion
  • Maintain backup, virus protection, and disaster recovery policies
  • Provide clear communication, updates, and translation to non-technical employees
  • Identify suitable products, solutions, suppliers, and contractors for projects and obtain quotes to draw up detailed comparisons
About You

We are looking for an individual with experience in a similar manufacturing, engineering, or production environment. You should have experience with Microsoft Office and Office 365 products, Windows 10, 11, and Windows Server 2016, 2019. You should also have the ability to translate complex technical issues to a non-technical audience and be able to work outside of normal business hours.

We offer a competitive salary, night attendance allowance, 33 days holiday, secure onsite free parking, life assurance plan, monthly prize draw, company pension plan, reduced gym membership, healthcare scheme, colleague referral programme, and companywide initiatives to share in our future success.


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