Customer Experience Specialist

3 weeks ago


Aberystwyth, Cardiganshire, United Kingdom Principality Building Society Full time

Customer Consultant Role

We're looking for a talented individual to join our team as a Customer Consultant. As a key member of our team, you'll be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Identify and assist clients' financial requirements
  • Pass clients on to expert colleagues when necessary
  • Develop and maintain strong relationships with clients
  • Provide a standout customer experience

What We Offer:

  • A rewarding and successful career with opportunities to develop and grow
  • A comprehensive financial and well-being benefits package
  • A caring community of supportive colleagues
  • Consistent colleague engagement scores of over 85%

Requirements:

  • Welsh speaking is essential for this role
  • No previous experience in Financial Services is necessary; we'll teach you everything you need to know

Why Work with Us?

We're passionate about creating an inclusive workplace where diversity is celebrated and colleagues feel a sense of belonging. We're committed to developing our colleagues' skills and experience to enable them to provide a standout customer experience.

Apply Now:

If you're passionate about delivering exceptional customer service and support, we'd love to hear from you. Please submit your application, and we'll be in touch to discuss further.



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