Automotive Service Technician

4 weeks ago

Crawley, West Sussex, United Kingdom Harwoods Ltd Full time

JOB PURPOSE

Department/Business/Location:

Workshop

Reports to:

Workshop Controller and Aftersales Manager

Direct Reports:

N/A

Main responsibilities involve the preparation and repair of both New and Used vehicles, encompassing a variety of franchises.

KEY RESPONSIBILITIES

  • Utilize diagnostic tools and a methodical approach to accurately identify and resolve vehicle issues. Engage with customers to clearly understand their concerns as necessary.
  • Maintain a comprehensive understanding of the latest technologies introduced in the vehicle lineup and their corresponding diagnostic and repair procedures.
  • Perform diagnostics, repairs, and servicing to the highest standards, adhering to the appropriate specifications.
  • Ensure that all tasks are executed while observing safe working practices for oneself and others.
  • Collaborate and seek guidance from colleagues and supervisors in situations that exceed the outlined responsibilities.
  • Assess the quality and level of work through the use of diagnostic equipment and conduct road tests on vehicles post-service. Communicate effectively with the Service Advisor.
  • Complete necessary service documentation (job sheets, PDI's, service reports) in accordance with brand standards, warranty, and site requirements.
  • Conduct vehicle health checks and CitNOW video in a timely manner (or equivalent).
  • Ensure that workshop cleanliness and organization standards are consistently upheld, including the proper use of specialized and personal tools.

Skills & Requirements

Essential

  • Relevant City & Guilds, BTEC, or NVQ qualifications.
  • Proficiency in numeracy, literacy, and IT skills.
  • A high level of energy and enthusiasm.
  • A valid UK driving license.
  • A professional appearance.

Experience

Desirable

  • Experience and training from relevant manufacturers.

The Harwoods Way

Harwoods Group is a family-owned automotive retail organization founded in 1931, driven by values that enhance both customer experience and colleague engagement.

Our core values include:

  • Valuing our people and customers.
  • Committing to growth and improvement.
  • Taking responsibility.
  • Working collaboratively as one team.
  • Infusing energy and enjoyment into our work.

As a top 30 automotive dealer group, we represent prestigious brands such as Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, INEOS, BMW & Mini (Service), and MAN.

Operating across six counties in the South East of England, we pride ourselves on a high colleague engagement score and an industry-leading people development program that includes recruitment, onboarding, training, and recognition initiatives.

We look forward to welcoming new talent to our team.

Benefits

  • Supplied Volvo tool cabinet.
  • No weekend work.
  • Referral scheme.
  • Company pension.

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