Support Analyst Hybrid

3 weeks ago


London, Greater London, United Kingdom Freshminds Interim Full time
Job Summary

We are seeking a highly organized and detail-oriented Support Analyst Hybrid to join our team at Freshminds Interim. As a key member of our team, you will be responsible for managing Jira tickets, working closely with senior Project and PMO Leads to ensure all processes run efficiently, and issues are triaged and addressed in a timely manner.

Key Responsibilities
  • Review and prioritize ticket backlog on Jira, ensuring issues are being addressed in order of priority.
  • Liaise with relevant teams and stakeholders to ensure tickets can be actioned and projects run on time.
  • Assess current processes and suggest adjustments and improvements to ensure the team is running effectively.
Requirements
  • Prior experience of working with and managing Jira tickets.
  • Previous use of Salesforce, with ability to understand the content of technical tickets being logged in relation to the platform.
Additional Details
  • This is a 6-month contract with a day rate of £130-£140 PAYE.
  • The role is hybrid, with 50% of the time spent in our central London office.


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