Client Engagement and Event Administration Assistant
3 weeks ago
Avocet Legal Careers & Avocet Commercial Careers is seeking a highly skilled and organized individual to join our team as a Client Experience and Events Assistant. This dynamic role will play a crucial part in supporting the Client Delivery Manager and the wider Transformation & Client Delivery team.
About the Role:
As a Client Experience and Events Assistant, you will be responsible for administering the client feedback process, assisting with the delivery of high-quality internal and external events, and providing exceptional support to the Client Development Manager and Events Executive.
Key Responsibilities:
- Client Feedback and Surveys: Manage client and employee surveys, including setup, communications, and analysis to ensure timely and accurate feedback.
- Event Logistics: Coordinate event bookings, guest coordination, and venue setup to ensure seamless event execution.
- Client Engagement: Monitor and respond to client feedback, including Google reviews, to maintain exceptional client satisfaction.
- Reporting and Analysis: Produce monthly reports and identify areas for improvement to drive business growth.
- Mystery Shopping: Coordinate mystery shopping programmes with external consultants to ensure high-quality client experiences.
- Client Reviews: Manage in-depth client reviews, including research and follow-up actions, to drive business growth.
- Event Support: Provide on-site support during events, including meet and greet duties, to ensure exceptional client experiences.
Requirements:
To be successful in this role, you will need to possess excellent communication and organizational skills, with the ability to work effectively in a fast-paced environment. You will also need to be highly detail-oriented and able to manage multiple tasks simultaneously.
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Taunton, Somerset, United Kingdom Avocet Legal Careers & Avocet Commercial Careers Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Client Experience and Events Assistant to join our team at Avocet Legal Careers & Avocet Commercial Careers. This dynamic role will play a crucial part in supporting our Client Delivery Manager and the wider Transformation & Client Delivery team.Key ResponsibilitiesClient Feedback...
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