HR Generalist

2 weeks ago


Maidenhead, Windsor and Maidenhead, United Kingdom Brook Street Full time

Job Summary:

We are seeking an experienced HR Generalist to join our team at Brook Street as a HR Advisor (Maternity Cover, Min 1 year). This is a fully remote position, offering a competitive hourly rate of 19.5hr pw) - Weekly Paid.

About the Role:

As an HR Advisor, you will be responsible for providing exceptional customer experience, delivering first-line HR & generalist support across various channels, including phone, live chat, and web cases. You will provide guidance and resolution of HR issues across the breadth of HR services and offerings, with exceptional quality, including benefits, payroll, workplace accommodations, global mobility, compensation, talent development, recruitment, etc.

Key Responsibilities:

  • Actively monitor case load volumes to ensure effective response and resolution time
  • Contribute to a highly collaborative, cross-functional team dedicated to continuous improvement of the workforce experience
  • Partner closely with centres of excellence to influence improvement in programs and offerings based on voice of customer and customer experience
  • Effectively partner with internal and external business partners to share the right level of information at the right time
  • Assist in the planning and delivery of HR related programs and initiatives designed to strengthen our performance culture with highly engaged teams
  • Coach end users through use of HR technology systems and SaaS applications
  • Participate in HR related projects and initiatives designed to improve the employee experience

Requirements:

  • 3+ years of HR Generalist experience
  • Knowledge in supporting end-to-end HR offerings, LOA, Payroll, Benefits, etc. With a focus on the employee experience
  • Adept at coaching people leaders and employees
  • Global exposure would be desirable
  • Having experience in service now, salesforce, workday would be desirable
  • Continuous improvement mind-set

What We Offer:

  • This is a fully remote position
  • Competitive hourly rate of 19.5hr pw) - Weekly Paid
  • 28 days holiday (incl. BH), pension scheme, no travel cost, 50 monthly Internet allowance

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