Senior Ecommerce Manager

1 month ago

London, Greater London, United Kingdom THG Full time
About THG

We're a global technology group that specialises in taking brands direct to consumers. Our portfolio includes leading brands and sites such as Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all powered by our fully integrated digital commerce ecosystem, THG Ingenuity.

We handle everything in-house, from technology and content creation to e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach enables us to fully realise our vision and maintain our leadership in the rapidly evolving global industry.

Life at THG Beauty

We're home to market-leading websites like Lookfantastic, Skinstore, Dermstore, Cult Beauty, and the beauty subscription box brand Glossybox. Our portfolio of premium brands includes ESPA, Ameliorate, and Grow Gorgeous, all loved and trusted by millions of fans worldwide. We partner with a network of over 19,000 influencers to ensure brands can reach their audience anywhere in the world.

Why be a Senior Ecommerce Manager at THG?

As a Senior eCommerce manager, you'll be the commercial leader for your region, reporting into the Head of eCommerce Europe. You'll be responsible for regional eCommerce strategy, execution, and financial performance, leading a small team and working cross-functionally with colleagues in marketing, finance, buying, and merchandising to deliver objectives for the region.

Key Responsibilities:
  • Leverage your market understanding to tailor LOOKFANTASTIC Global eCommerce strategies for the BENELUX region and drive independent local strategies and initiatives to support key strategic priorities.
  • Collaborate with the Head of eCommerce to inform budgets and develop annual, quarterly, and monthly eCommerce targets for your region, focusing on metrics such as traffic, orders, sales, CVR, AOV, new customers, and retention rate.
  • Set the standard and guidelines for the customer experience for our Dutch locale and empower eCommerce executives and stakeholders to deliver these.
  • Own the Trade Calendar creation process from concept to execution, ensuring all relevant stakeholders are informed and engaged, and creative and copy are aligned. Share regular updates of progress to stakeholders.
  • Demonstrate full accountability for the planning, execution, and review of site, app, and channel plans.
  • Provide critical analysis on sales and profitability tracking and performance, working with relevant stakeholders to identify opportunities and mitigate risks.
  • Collaborate with stakeholders in Global and Local teams to ensure we have the correct processes to deliver business objectives, including buying, marketing, merchandising, finance, subscriptions, data, campaigns, operations, and customer service.
  • Collaborate with buying and merchandising to form and translate brand, category, and pricing strategies and ensure effective management of the global stock holding to improve availability and reduce aged stock value.
  • Collaborate with central and channel marketing to contribute to localised marketing and trading strategies.
  • Recruit, lead, and develop a small eCommerce trading team.
Requirements:
  • Extensive knowledge of the Dutch Beauty market.
  • Fluency in Dutch and English.
  • Several years of experience in an eCommerce trading role.
  • Experience leading a small team.
  • Experience leading creation of eCommerce trading calendars.
  • Experience in budgeting and forecasting (e.g., Revenue, Gross Profit).
  • Experience collaborating with marketing to set channel-level budgets and forecasts.
  • Appropriate competency with relevant tools and software or equivalents (e.g., Excel Suite, Google Analytics, Tableau, Content Square).
  • Desirable: SQL proficiency.
What's in it for me?Career Development
  • Access bespoke development programmes designed and developed by our in-house L&D team.
  • Continued development through our upskilling programme delivered in partnership with an industry-leading training provider.
Enhanced Leave
  • 25 days annual leave plus bank holidays.
  • Enjoy your birthday off on us.
  • Enhanced maternity and paternity pay, depending on length of service.
  • Up to 10 days compassionate leave.
  • Buy back up to 3 days each year.
  • Unlock 2 days volunteer leave after 12 months.
Wellbeing Support
  • Access face-to-face and virtual appointments with our in-house GP.
  • Access our in-house CBT therapist.
  • Access our 24/7 Employee Assistance Programme (EAP) provided by Bupa.
Other Perks
  • Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
  • Up to 50% staff discount on THG brands.
  • Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
  • Anniversary gifts when you hit 5 and 10 years of service.

We are an equal opportunities employer. We're committed to creating a diverse and inclusive workplace that allows everyone to thrive, and strongly encourage all candidates from all backgrounds and identities to apply.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.

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