Senior Engineering Manager

2 days ago

Burgess Hill, West Sussex, United Kingdom American Express Full time
About the Role

We are seeking a highly skilled and experienced Senior Engineering Manager to lead our PRIME team in transforming the issue management function and introducing industry-leading capabilities. As a key member of our engineering team, you will be responsible for driving technical development, building partnerships across product and engineering groups, and delivering strategic roadmaps and prioritized initiatives.

Key Responsibilities
  • Collaborate with key business partners to drive strategic vision, technical design, development, and delivery of strategic roadmaps and prioritized initiatives.
  • Drive key architectural decisions and design considerations to ensure system scalability and resiliency for transformation and modernization initiatives.
  • Accountability for delivery, quality, and operational metrics of a portfolio, including system performance, platform availability, operational efficiency, risk management, information security, data management, and cost efficiency.
  • Lead a team of successful, forward-thinking, creative, multi-functional engineers to enable delivery and provide coaching/mentoring to promote career growth.
  • Build a culture of innovation and development across teams, delivering dynamic software solutions, and inspiring change.
Outcomes
  • Ongoing evolution of Amex Issue Management to be innovative, while adopting emerging technologies.
  • Continual evolution of the roadmap and strategy.
  • Heavily influence the success of the team's goals and build a high-performing team.
  • Consistent delivery of business value and return on investment.
  • Strong performance on portfolio metrics, including High Availability, resiliency, performance, and cost.
  • Improve productivity, quality, and delivery velocity by introducing DevOps culture and support solutions that enable continuous integration/delivery to bring the reduction in cycle time.
Requirements
  • Leadership experience in a complex technical environment and/or comparable experience.
  • Minimum 8 years of proven experience with a statistical programming language (Python or R) and experience with libraries specifically for Machine Learning or Data Analytics, as well as knowledge on Hadoop/MapReduce.
  • Skilled in working with Big Data platforms and Big Data lakes.
  • Proven expertise in applying AI/ML techniques to solve complex problems, with a portfolio of projects that have delivered tangible business outcomes.
  • Hands-on experience building and delivering large-scale enterprise systems/products.
  • Experience in Java, REST APIs, Spring Boot Framework, ReactJS, Redis, OpenShift, Elastic Stack, Kafka, Hive, Spark, UNIX/Linux, and Oracle DB is a plus.
  • Experience attracting, hiring, and retaining top engineering talent.
  • Experience leading engineering teams and in agile methodologies, have enabled DevOps mindset, processes, and tools.
  • Experience building highly available and low-latency distributed systems.
  • Experience building systems as service-oriented architecture and/or micro-services architecture.
  • Significant hands-on experience in application architecture/design, software development, and testing, preferably in an Agile environment within a professional environment.
  • Excellent written and verbal communications skills. Create and deliver effective presentations to Senior Leadership.
  • Bachelor's Degree in Computer Science, Computer Science Engineering, or related field required; Advanced Degree preferred.
  • Financial Industry Domain Knowledge and Issue Management knowledge a bonus.
About American Express

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

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