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Lead Platform Support Specialist

2 months ago

Milton Keynes, United Kingdom Synapri Full time

Position Overview:
A Senior Platform Support Engineer is sought by a prominent broadcasting and media organization. This role is integral to a dedicated team responsible for maintaining a diverse array of custom software applications while pinpointing enhancement opportunities to ensure robustness and scalability.


Role Focus:
This position is not oriented towards customer support; rather, it emphasizes analytical problem-solving and the ongoing enhancement of the application portfolio. Key responsibilities include overseeing the major incident review process, diagnosing root causes of issues, and collaborating with developers to implement and deploy solutions.


Ideal Candidate:
The successful applicant will possess a logical and proactive approach, adept at identifying potential faults within the application suite that could result in incidents.


Technical Environment:
The organization operates within a Microsoft ecosystem, seeking candidates with expertise in Azure PaaS cloud services, foundational scripting abilities, and experience with either Linux or Windows operating systems.


Essential Qualifications:
* Minimum of 5 years of experience specializing in business applications.

  • Proven experience in an Azure environment.
  • Demonstrated success in proactively enhancing software applications.
  • Extensive experience in incident management and supporting major incident review processes.
  • Strong background in implementing, monitoring, and alerting solutions.
  • Familiarity with basic scripting languages (Python, PowerShell, Bash).
  • Analytical problem-solving skills.


This role offers a hybrid working model, with two days per week in the office, alongside a competitive salary and a comprehensive benefits package.