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Business Operations Manager
2 months ago
We are seeking a highly skilled Business Support Manager to join our team at Propel Finance. As a key member of our operations team, you will play a critical role in driving our business forward and delivering exceptional results.
Key Responsibilities- Develop and implement strategies to return customers to or maintain their contracts in performance status.
- Identify and resolve situations requiring immediate attention, taking a proactive approach to minimising losses.
- Assess the credibility of customer recovery plans and monitor contract performance against these plans.
- Engage with customers to discuss issues leading to Business Support classification and develop tailored strategies to address concerns.
- Liaise with external partners, including solicitors, insolvency practitioners, and receivers, to manage Propel's debt.
- Proven experience in asset finance or B2B lending, with a strong understanding of financial analysis and problem-solving.
- Ability to identify and treat vulnerable customers, with a focus on delivering exceptional customer experiences.
- Previous experience in recovery or turnaround businesses in a banking or professional services environment is highly desirable.
- A competitive salary and benefits package, including 25 days annual leave and a range of additional perks.
- The opportunity to work in a dynamic and collaborative environment, with a focus on driving business growth and delivering exceptional results.
- A hybrid working arrangement, with 1-2 days per week in our modern offices in Newport or London.
At Propel Finance, we pride ourselves on our inclusive and supportive culture, with a focus on empowering our people to succeed. We offer a range of benefits and perks, including a generous holiday allowance, competitive salary, and opportunities for professional development.
We are committed to improving workplace inclusion and are proud to be a member of Stonewall's Diversity Champions programme.