Hostel Operations Manager

4 days ago


Tenby, Pembrokeshire, United Kingdom YHA Full time
About YHA Manorbier

Located in the stunning Pembrokeshire Coast National Park, YHA Manorbier is a unique and quirky hostel that offers a wide range of accommodation options, including bedrooms, camping, and glamping. As Hostel Manager, you will have the opportunity to lead a team and drive business growth at this key location for YHA in Wales.

What We Offer
  • A competitive salary of £33,772 - £39,734 per annum
  • Access to YHA's staff discount and cash back portal
  • Free YHA Membership each year
  • 10 nights free hostel stays per year for you and up to 3 friends or family
  • Short term on-site accommodation can be provided to assist relocation
Key Responsibilities

As Hostel Manager, you will be responsible for:

  • Leading a team of staff to deliver exceptional customer service and drive business growth
  • Managing the day-to-day operations of the hostel, including front-of-house, housekeeping, and maintenance
  • Developing and implementing strategies to improve customer satisfaction and increase revenue
  • Collaborating with other YHA teams to ensure seamless delivery of services
What You'll Need

To be successful in this role, you will need:

  • Excellent leadership and communication skills
  • Experience in a customer-facing role, preferably in the hospitality industry
  • Ability to work independently and as part of a team
  • Strong problem-solving and analytical skills


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