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Guest Experience Team Member

2 months ago

Bere Alston, Devon, United Kingdom Haven Holidays Full time
About the Role

We are seeking a skilled and friendly Guest Experience Team Member to join our team at Haven Holidays. As a key member of our Guest Experience Team, you will be responsible for providing exceptional customer service and ensuring that our guests have a memorable and enjoyable stay with us.

Key Responsibilities
  • Prepare Welcome Packs to warmly greet our guests upon their arrival
  • Extend a warm welcome to guests as they arrive at our reception area
  • Extend hospitality through courtesy check-in calls, ensuring guests feel appreciated and attended to from the moment they arrive
  • Share your insider's knowledge of the local area with our guests, enriching their stay with tips and recommendations for an unforgettable experience
  • Collaborate seamlessly with our team to swiftly and effectively address any queries or concerns our guests may have, ensuring their comfort and satisfaction throughout their stay
What's In It For You?
  • Free use of our Leisure Facilities, including swimming pool
  • Up to 50% Discount off food on Park and 20% discount in our shops
  • Opportunity to use our Corporate Box at the O2 Arena
  • Fantastic Discounts with many national Brands & Retailers
  • 20% Discount to you, your family & friends across Haven & Warner Leisure Hotels
  • Reward & Recognition Schemes
  • Training and development opportunities including fully funded qualifications
  • Fantastic Health, Mind & Money Support Programme
  • Enhanced family friendly policies and pay*
Requirements

We don't require prior experience in Hospitality, Customer Service or Guest Relations, but we do need someone with a warm and welcoming personality, excellent communication skills, and a positive attitude. If you're a team player who is passionate about delivering exceptional customer service, we'd love to hear from you.