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Resident Services Manager

2 months ago

Guildford, Surrey, United Kingdom Cobalt Recruitment Full time
About the Role

Cobalt Recruitment is seeking a highly skilled Resident Services Manager to join our team. As a key member of our site team, you will be responsible for ensuring that residents receive an exceptional service, the building is maintained and managed efficiently, and the team works collaboratively to achieve our goals.

Key Responsibilities
  • Support the General Manager in the day-to-day management of the operations of the site, ensuring that all aspects of the business are running smoothly.
  • Manage the site team, including managing working rotas, to ensure that all tasks are completed efficiently and effectively.
  • Deliver exceptional customer service to all residents, responding to their needs and concerns in a timely and professional manner.
  • Manage resident engagement and develop strategies to boost resident satisfaction, ensuring that our residents feel valued and supported.
  • Work with the lettings function to help maintain high occupancy levels, ensuring that our buildings are always full and our residents are happy.
Requirements
  • Demonstrable experience of working in a customer-facing role, preferably in the hospitality or property industry.
  • Awareness of H&S requirements on-site and a demonstrable ability to implement H&S on site, ensuring that our residents and staff are safe and secure.
  • Continual professional development, striving to improve knowledge, skills, and abilities to produce the best results.
  • A flexible approach and dedication to working well in a team, with a positive attitude and ability to go above and beyond for residents with little supervision.
  • Excellent communication skills, including written and verbal English and numeracy, with the ability to communicate effectively with residents, staff, and stakeholders.
  • Proficient with common software, including Microsoft and Windows, with the ability to learn new systems and technologies quickly.
  • Experience with events is desirable, but not essential.