Client Account Specialist

1 month ago

London, Greater London, United Kingdom Cast UK Limited Full time

Customer Account Co-ordinator

Location: Maidenhead

Salary: 30,000 + Benefits

Position Overview:

Cast UK Limited is assisting a dynamic organization in their search for a Customer Account Co-ordinator. In this role, you will be essential in delivering exceptional support and service to our clientele. As the primary liaison for our customers, you will address inquiries, resolve challenges, and collaborate with our internal engineering team to guarantee efficient service delivery.

Core Responsibilities:

  • Act as the primary contact for customer inquiries and support needs.
  • Coordinate with internal teams to arrange and oversee service provision.
  • Keep precise and current customer information in our CRM database.
  • Efficiently resolve customer issues to maintain high satisfaction levels.
  • Monitor service metrics and proactively manage potential challenges.
  • Work alongside various departments to enhance processes and customer experience.
  • Ensure all administrative tasks are executed to a high standard.

Essential Skills:

  • Demonstrated experience in a customer-facing role.
  • Outstanding communication and interpersonal abilities.
  • Strong analytical skills and attention to detail.
  • Capability to juggle multiple tasks and priorities in a fast-paced setting.
  • Familiarity with CRM systems and proficiency in MS Office Suite.
  • A proactive and positive demeanor focused on customer satisfaction.
  • Strong administrative capabilities are crucial.

Compensation:

30,000 + Benefits

About Cast UK Limited:

Cast UK Limited is a premier recruitment consultancy specializing in professional-level talent across various sectors including Procurement, Supply Chain & Operations, Buying & Merchandising, Logistics & Transport, HR, and Sales. Our team members possess extensive experience in their respective recruiting fields, consistently going above and beyond for both clients and candidates. We are dedicated to supplying the talent needed throughout the Supply Chain.

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