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Technical Support Analyst
3 months ago
Location: Shenstone/Burntwood
Employment Type: Permanent
Salary: Competitive
Crimson Limited is seeking an IT Support Specialist to deliver exceptional support for IT services. This role involves working on-site five days a week in Shenstone/Burntwood. The ideal candidate will play a crucial role in assisting users with their IT equipment and software, ensuring a seamless experience while providing outstanding customer service.
Key Responsibilities:
- Demonstrated expertise in 1st and 2nd Line support
- Deliver operational assistance for various IT systems and devices, catering to both internal and external clients
- Anticipate and plan for support needs, maintaining an efficient support environment
- Experience with operational support for IFS and related systems, including SCADA and factory IT, is preferred
- Proficient in managing Windows 10/11 and MacOS devices
- Focus on enhancing user satisfaction through high-quality service delivery
- Conduct equipment checks and audits on devices, applications, infrastructure, as well as factory and warehouse hardware
- Develop and revise procedural documentation
- Foster continuous improvement by effectively managing relationships with stakeholders and third-party software providers
Interested candidates are encouraged to submit their CVs. Crimson Limited is managing applications for this position.
Referrals are welcome; if you know someone suitable for this role, refer them to us and receive gift vouchers.
Crimson Limited is the designated employment agency for this opening.
