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Administrative Support Specialist

2 months ago

Blackpool, Blackpool, United Kingdom FCMS Full time

Join Our Team at FCMS

Position Overview:

We are seeking a dedicated individual to become a vital part of our team, delivering administrative and telecommunication support services for patients who may not have access to conventional healthcare facilities. A strong sense of personal resilience and a trauma-informed perspective are crucial for success in this position.

Key Responsibilities:

  • Managing incoming calls and scheduling appointments
  • Processing patient information and handling requests
  • Collaborating with healthcare professionals
  • Assisting clinicians in their duties

About Our Organization:

We are committed to ensuring that patients and callers are always our top priority. Our investment in staff development enables us to provide exceptional services that have received recognition.

Job Duties:

  • Engaging in call management with patients and healthcare professionals
  • Conducting E-Consult triage
  • Coordinating appointments and documenting information in EMIS
  • Facilitating referrals to specialized care
  • Performing administrative tasks and preparing for clinics

Required Knowledge, Skills & Competencies:

Essential:

  • Strong interpersonal and communication abilities
  • Non-judgmental approach
  • Capacity to maintain composure in high-pressure situations

Desirable:

  • Familiarity with the EMIS clinical system

Experience Requirements:

Essential:

  • Experience working with clients or patients with complex needs

Other Qualifications:

Essential:

  • Alignment with corporate values
  • Team-oriented with resilience and enthusiasm

Educational Background:

Essential:

  • Minimum of GCSE/O Level standard or equivalent
  • IT ECDL certification

Desirable:

  • GCSE/O Level qualifications in English and Mathematics
  • NVQ in business administration or similar