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Field Services Specialist

2 months ago

Stirling, Stirling, United Kingdom DD Full time

Job Summary:

We are seeking a highly skilled and experienced Field Services Specialist to join our team at DD. As a Field Services Specialist, you will be responsible for delivering exceptional customer service and technical support to our dental customers across the UK and Ireland.

Key Responsibilities:

  • Equipment Installation and Validation: Install and validate new equipment at dental practices, ensuring seamless integration and optimal performance.
  • Scheduled Maintenance and Site Surveys: Conduct regular maintenance and site surveys to identify potential issues and provide proactive solutions to our customers.
  • Breakdown Resolution and Technical Assistance: Respond promptly to equipment breakdowns and provide technical assistance to customers, office staff, and fellow engineers.
  • Reporting and Data Management: Accurately record data and complete internal/customer reports via an IT Tablet, ensuring timely and accurate reporting.
  • Customer Support and Advice: Provide expert advice and support to customers on equipment performance, regulatory compliance, and sales opportunities.

What We Offer:

  • Competitive Salary and Bonus Scheme: Enjoy a competitive salary and discretionary company performance-related bonus.
  • Comprehensive Benefits Package: Access to a range of benefits, including a comprehensive discount portal, SmartPay loan scheme, Cycle2Work scheme, and enhanced holiday entitlement.
  • Professional Development Opportunities: Take advantage of training and development opportunities to enhance your skills and career progression.
  • Collaborative and Supportive Team Environment: Join a dynamic and supportive team that values collaboration and open communication.

About DD:

DD is a leading provider of specialist products, equipment, and support services to the dental and beauty markets across the UK and Ireland. We are committed to delivering exceptional customer service and innovative solutions to our customers.