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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Executive at Office Angels. As a key member of our customer service team, you will be responsible for delivering exceptional service to our clients, ensuring their needs are met and exceeded.
Key Responsibilities- Provide exceptional customer service via phone and email, responding to inquiries and resolving complaints in a timely and professional manner.
- Assist customers with their requests, escalating issues when necessary and collaborating with other teams to ensure efficient resolution.
- Maintain accurate records of customer interactions and transactions, ensuring data integrity and compliance.
- Stay up-to-date with industry-specific knowledge and company products/services, providing expert advice and guidance to customers.
- Liaise with other departments and communicate effectively, ensuring seamless collaboration and customer satisfaction.
- Manage customer payment processes, ensuring timely and accurate processing.
- Contribute to process improvements and suggest innovative ideas to enhance customer satisfaction and experience.
- Previous experience in a customer-facing role, ideally in a fast-paced and dynamic environment.
- Exceptional communication and interpersonal skills, with a friendly and professional demeanor.
- Strong problem-solving abilities and the ability to prioritize tasks effectively.
- Proficiency in using CRM systems and Microsoft Office, with a willingness to learn and adapt to new technologies.
- Proactive nature and willingness to go the extra mile to satisfy customers' needs.
- Ability to work collaboratively in a team and adapt to changing priorities.
- A competitive salary package, including benefits and opportunities for career advancement.
- Exposure to a dynamic and fast-growing industry, with opportunities for professional growth and development.
- A supportive and inclusive team environment, where your contributions are valued and recognized.
- Development opportunities, including training and mentorship programs to help you succeed in your role.
