Job Overview

The Care Inspectorate Wales (CIW) serves as the autonomous overseer of social care and childcare services. CIW is tasked with the registration, evaluation, and enhancement of service quality and safety, ensuring the welfare of individuals across Wales. The roles of inspection and enforcement are vital in delivering secure, high-quality regulated services to the populace.

The primary responsibility of an Inspector is to verify that regulated care services deliver safe and quality care while promoting continuous improvement. Inspectors leverage their expertise to protect the welfare of service users and gather data on outcomes, which CIW utilizes for evaluating local authorities and shaping policy.

Inspectors report to a Team Manager and play a crucial role in the timely and effective execution of CIW's essential duties across all categories of Regulated Care Services.

Key Responsibilities

• Overseeing and managing a portfolio of regulated services, ensuring timely inspections, monitoring risk levels, addressing incoming concerns, and maintaining accurate records.
• Conducting inspections as per an established schedule, including collaborative inspections with Estyn in childcare and play, observing service user well-being, identifying non-compliance issues, and addressing safeguarding matters.
• Taking charge of actions related to services of concern and coordinating with key stakeholders, including commissioners and other regulatory entities.
• Preparing and executing enforcement actions, including drafting legal notices.
• Gathering evidence and participating in Care Standard Tribunal hearings.
• Collaborating with management to set and achieve organizational performance goals, incorporating both quantitative and qualitative metrics.
• Facilitating effective communication within the team to share best practices and report concerns.
• Contributing to the enhancement of practices to ensure consistent regulatory standards, with a focus on diversity and equality.
• Staying informed about legislative changes, guidance, policies, and best practices.
• Fostering ongoing engagement with stakeholders, including service users and caregivers.
• Drafting correspondence related to specific service issues.
• Maintaining precise records, including the use of the CRM database (CaSSI).
• Taking ownership of personal performance management and professional development, seeking relevant growth opportunities in line with the Welsh Government/CIW performance framework.

Candidate Profile

Expectations from the Organization

• Capability to manage personal and team workloads, prioritizing tasks to meet objectives efficiently and effectively.
• Problem-solving skills with the ability to make informed operational and policy decisions based on thorough research and analysis.
• Adaptability and openness to change, managing transitions in a professional manner.

Expectations from the Team

• Independently addressing daily challenges, providing guidance to senior staff, and leading engagement with a diverse range of stakeholders.
• Managing team members, supporting them with complex cases, and overseeing work allocation and prioritization, while fostering a culture of inclusion and development.

Expectations from Key Stakeholders

• Exhibiting sound judgment in interpreting complex information and generating constructive solutions.
• Communicating effectively with senior colleagues regarding the implications of policy or operational changes.
• Building strong professional relationships with both internal and external stakeholders to facilitate collaboration.

Assessment Criteria

During the selection process, candidates will be evaluated on the following:

• Decision-making capabilities
• Leadership qualities
• Communication and influencing skills
• Ability to deliver results efficiently

Technical Skills

Candidates will also be assessed on their relevant qualifications and experience in the social care, education, or related sectors.

Benefits

As part of the Welsh Government, employees are entitled to:

• Membership in the Civil Service Pension Scheme
• 31 days of annual leave (pro-rated for part-time roles)
• Opportunities for training and professional development
• Participation in the Cycle2Work Scheme
• Flexible working arrangements under the Smart Working initiative
• Access to the Green Car Scheme (subject to availability)

Active members of the Civil Service Pension can maintain their membership throughout their tenure with us.