Head of Customer Success
3 days ago
We are seeking an experienced and results-driven Head of Customer Success to join our team at BlueOptima Group. As a key member of our executive leadership team, you will be responsible for developing and executing a customer success strategy that drives customer satisfaction, retention, and growth.
Key Responsibilities:- Lead and grow the customer success team, ensuring they have the necessary skills and resources to deliver exceptional customer experiences.
- Develop and implement processes to measure and improve customer satisfaction and retention, using data to identify trends and risks in account health.
- Collaborate with sales, marketing, and product teams to identify opportunities for upselling, cross-selling, and new revenue streams that align with customer needs and goals.
- Improve existing customer success metrics and reporting to provide visibility into the health of our customer base and identify opportunities to improve the customer experience.
- Work closely with other teams to ensure seamless customer onboarding and ongoing support, and drive customer success across the entire customer journey.
- 7+ years of experience in customer success, account management, or related fields, with a strong track record of delivering exceptional customer experiences.
- Deep understanding of SaaS business models and customer success best practices, with a passion for staying up-to-date with the latest trends in the industry.
- Experience working with enterprise-level customers, with a proven ability to build and maintain strong relationships with key stakeholders.
- Excellent communication and interpersonal skills, with a customer-first mindset and a passion for building strong customer relationships at the executive level of Fortune 500 companies.
- Strong analytical and problem-solving skills, with an ability to use data to identify trends and risks in account health, make decisions, and drive continuous improvement.
- A global team with a creative, innovative, and welcoming mindset.
- Rapid career growth and opportunity to be an outstanding and visible contributor to the company's success.
- Freedom to create your own success story in a high-performance environment.
- Training programs and Personal Development Plans for each employee.
- 32 days of holidays (including bank holidays).
- Work from Home Equipment allowance.
- Flexible Work from Home - 2 days remote a week.
- Flexible Work from Long Distance - 4 weeks a year.
- 12 Weeks Paid Maternity and Paternity Leave.
- Pet-friendly office.
- Sponsored Learning Opportunities.
- Visa Sponsorship & Relocation Packages (when applicable).
- Team Socials.
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Head of Customer Success
1 week ago
London, Greater London, United Kingdom Velexa Full time{"title": "Head of Customer Success", "description": "About the RoleWe are seeking a seasoned professional to lead our Customer Success team at Velexa, a pioneering WealthTech company. As the Head of Customer Success, you will be responsible for driving customer satisfaction, retention, and growth.Key ResponsibilitiesDevelop and execute customer success...
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Head of Customer Success
1 week ago
London, Greater London, United Kingdom Velexa Full time{"title": "Head of Customer Success", "description": "About the RoleWe are seeking a seasoned professional to lead our Customer Success team at Velexa, a pioneering WealthTech company. As the Head of Customer Success, you will be responsible for driving customer satisfaction, retention, and growth.Key ResponsibilitiesDevelop and execute customer success...
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Head of Customer Success
4 days ago
London, Greater London, United Kingdom zeroheight Full timeUnlock Your Potential as a Customer Success LeaderAt zeroheight, we're on a mission to revolutionize the way companies create great user experiences. As our new Head of Customer Success, you'll play a critical role in driving our growth and success.About the RoleWe're seeking an experienced Customer Success leader to join our team. As Head of Customer...
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Head of Customer Success
4 days ago
London, Greater London, United Kingdom zeroheight Full timeUnlock Your Potential as a Customer Success LeaderAt zeroheight, we're on a mission to revolutionize the way companies create great user experiences. As our new Head of Customer Success, you'll play a critical role in driving our growth and success.About the RoleWe're seeking an experienced Customer Success leader to join our team. As Head of Customer...
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Head of Customer Success
2 weeks ago
London, Greater London, United Kingdom Velexa Full timeAbout VelexaVelexa is a pioneering WealthTech company that empowers financial institutions to capitalize on the demand for modern and ubiquitous investing solutions by new-generation investors.We were recently shortlisted among the world's leading Top 100 WealthTech companies by Fintech Global.About the RoleWe are seeking a highly skilled Head of Customer...
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Head of Customer Success
2 weeks ago
London, Greater London, United Kingdom Velexa Full timeAbout VelexaVelexa is a pioneering WealthTech company that empowers financial institutions to capitalize on the demand for modern and ubiquitous investing solutions by new-generation investors.We were recently shortlisted among the world's leading Top 100 WealthTech companies by Fintech Global.About the RoleWe are seeking a highly skilled Head of Customer...
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Head of Customer Success
1 week ago
London, Greater London, United Kingdom zeroheight Full timeUnlock Your Potential as a Customer Success LeaderAt zeroheight, we're on a mission to revolutionize the way companies design and develop user experiences. As our new Head of Customer Success, you'll play a critical role in driving our growth and success.We're looking for a seasoned Customer Success leader with a proven track record of delivering exceptional...
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Head of Customer Success
1 week ago
London, Greater London, United Kingdom zeroheight Full timeUnlock Your Potential as a Customer Success LeaderAt zeroheight, we're on a mission to revolutionize the way companies design and develop user experiences. As our new Head of Customer Success, you'll play a critical role in driving our growth and success.We're looking for a seasoned Customer Success leader with a proven track record of delivering exceptional...
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Head of Customer Success
2 weeks ago
London, Greater London, United Kingdom Velexa Full timeAbout Velexa: We are a leading WealthTech company that empowers financial institutions to capitalize on the demand for modern and ubiquitous investing solutions by new-generation investors. Our B2B2X investing platform serves various business models and offers a choice of frontend channels, including brokerage & wealth platform and post-trading as a Service....
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Head of Customer Success
2 weeks ago
London, Greater London, United Kingdom Velexa Full timeAbout Velexa: We are a leading WealthTech company that empowers financial institutions to capitalize on the demand for modern and ubiquitous investing solutions by new-generation investors. Our B2B2X investing platform serves various business models and offers a choice of frontend channels, including brokerage & wealth platform and post-trading as a Service....
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Head of Customer Success
2 weeks ago
London, Greater London, United Kingdom Velexa Full timeAbout Velexa: We are a leading WealthTech company that empowers financial institutions to capitalize on the demand for modern and ubiquitous investing solutions by new-generation investors. Our B2B2X investing platform serves various business models and offers a choice from a full set of frontend channels, brokerage & wealth platform, and even post-trading...
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Head of Customer Success
2 weeks ago
London, Greater London, United Kingdom Velexa Full timeAbout Velexa: We are a leading WealthTech company that empowers financial institutions to capitalize on the demand for modern and ubiquitous investing solutions by new-generation investors. Our B2B2X investing platform serves various business models and offers a choice from a full set of frontend channels, brokerage & wealth platform, and even post-trading...
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Head of Customer Success
2 weeks ago
London, Greater London, United Kingdom Velexa LTD Full timeAbout the Role:We are seeking a highly skilled and experienced Head of Customer Success to join our international team at Velexa LTD. As a key member of our organization, you will be responsible for leading our Customer Success team and ensuring that our customers receive exceptional service and support.Key Responsibilities:Customer Relationship Management:...
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Head of Customer Success
2 weeks ago
London, Greater London, United Kingdom Velexa LTD Full timeAbout the Role:We are seeking a highly skilled and experienced Head of Customer Success to join our international team at Velexa LTD. As a key member of our organization, you will be responsible for leading our Customer Success team and ensuring that our customers receive exceptional service and support.Key Responsibilities:Customer Relationship Management:...
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Customer Success Manager
3 days ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time £44,000 - £47,000Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a Customer Success Manager, you will be responsible for managing a book of circa 20 accounts, worth c.£Key Responsibilities:Adopting a strategic, high-touch...
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Customer Success Manager
3 days ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time £44,000 - £47,000Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a Customer Success Manager, you will be responsible for managing a book of circa 20 accounts, worth c.£Key Responsibilities:Adopting a strategic, high-touch...
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Head of Customer Success
1 day ago
London, Greater London, United Kingdom zeroheight Full timeUnlock Your Potential as a Customer Success LeaderAt zeroheight, we're on a mission to revolutionize the way companies create great user experiences. As our new Head of Customer Success, you'll play a critical role in driving our growth and success.Key Responsibilities:Lead and manage a high-performing remote CS team of 5, split between the UK, US, and South...
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Head of Customer Success
24 hours ago
London, Greater London, United Kingdom zeroheight Full timeUnlock Your Potential as a Customer Success LeaderAt zeroheight, we're on a mission to revolutionize the way companies create great user experiences. As our new Head of Customer Success, you'll play a critical role in driving our growth and success.Key Responsibilities:Lead and manage a high-performing remote CS team of 5, split between the UK, US, and South...
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Customer Success Manager
3 days ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses.Key ResponsibilitiesManage a book of circa 20 accounts worth c.£600k ARR, adopting a strategic, high-touch Customer Success approach.Co-ordinate customers' onboarding and...
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Customer Success Manager
3 days ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses.Key ResponsibilitiesManage a book of circa 20 accounts worth c.£600k ARR, adopting a strategic, high-touch Customer Success approach.Co-ordinate customers' onboarding and...